Customer Delivery Experience Manager

What will you do?
• Responsible to Lead the Analysis, Action Generation and execute critical customer experience strategies enhancing the order to delivery process with clear, measurable outcomes
• Generate insights from customer NSSoD surveys and sentiment using the Medallia tool
• Responsibility for Country-Level action plan documentation
• Willing to stretch beyond core functional domain as needed to support most critical initiatives
• Work closely with fellow CDX Experts to deliver quality and value-added services to the business.
• Must be very pro-active and responsive to business requests.
• demonstrates a strong passion and knowledge of our customer segments, personas, and markets, with high learning agility and drive to solve complex customer facing problems working through key stakeholders and business partners
• Ability to identify opportunities for investment to drive customer experience while achieving business results

What qualifications will make you successful?
• Bachelor's Degree in Business, Computer Science, Supply Chain, Logistics or equivalent
• Excellent presentation and communication skills
• 4+ years of combined experience in Commercial Operations, Planning, Logistics, Quality or Warehouse Operations
• Working knowledge of key business processes: Transportation, Distribution Center Operations, Inbound/Outbound Processes, Customs
• Knowledgeable about our customer personas and basic customer touchpoints
• Knowledgeable in WM Picking, Packing, Shipping (Manhattan & Oracle)
• Help business to improve efficiency and productivity
• Process-driven mindset, Lean/Six Sigma trained or certified & experience with 8D a plus.
• Experience designing, documenting and improving standardized work.
• Analytics knowledge is a plus
• 20% traveling expected within NAM

Schneider Electric offers a robust benefits package to support our employees, including things such as flexible work arrangements, paid family leave, 401(k)+ match, company stock option purchase+ match, and much more.

Click here to find out more about working with us: http://se.com/us/careers .

We seek out and reward people for embracing diverse perspectives; delivering the highest quality innovations; aspiring to build a sustainable future for everyone; getting things done with accountability, speed, integrity, and always with the customer in mind; thinking deeply and differently, challenging the status quo and learning every day; and achieving together, collaborating with trust and openness.

We're recognized around the world for welcoming people as they are.

We create an inclusive culture where all forms of diversity are seen as a real value for Schneider Electric.

Who will you report to?
Customer Experience Director

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us.

This position will be posted until filled.

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