Technology Support III / Incident Management
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Infrastructure Support Incident Management, you will ensure the operational stability, availability, and performance of our production application flows.
Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
* Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
* Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
* Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
* Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
* Lead, review and analyze impacts along with implementing technology controls to meet existing and new global regulatory requirements
* Identify all resources needed and lead technology incident regulatory impact bridges under time pressure to drive the collection and submission of all in scope regulatory requirements
* Assist in the development and implementation of the Firm's technology policies, standards, procedures, control guidance and training
* Develop and maintain strong business and technology relationships, becoming a trusted partner, as well as building relationships with corporate functions such as Audit, Compliance, Risk and Corporate IT Risk teams
* Design and manage personal improvement plan to set and meet team and individual performance goals
* Participate in post-incident reviews and problem management activities with a commitment to continual learning and process improvement
* Contribute (proactively) to improvement activities during incident downtime
Required qualifications, capabilities, and skills
* 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
* Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
* Experience in observability and monitoring tools and techniques
* Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
* Expertise in product and infrastructure support
* Experience in risk and controls, ensuring company-wide standards are met
* Strong teaming skills in collaborating with peers and senior technology and Business management
* Strong organizational skills and the ability to prioritize workload to meet critical regulatory r...
- Rate: Not Specified
- Location: Columbus, US-OH
- Type: Permanent
- Industry: Finance
- Recruiter: JPMorgan Chase Bank, N.A.
- Contact: Not Specified
- Email: to view click here
- Reference: 210598471
- Posted: 2025-03-11 07:39:16 -
- View all Jobs from JPMorgan Chase Bank, N.A.
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