Guest Relations Executive

We are looking for an authentic and driven Guest relations Executive (Full-Time) to join us at Kimpton Charlotte Square Hotel and embrace your unique, best self to provide our guests with heartfelt human connections!

Kimpton Charlotte Square Hotel brings together traditional Edinburgh architecture with an exciting and fresh indoor feel, offering our guests a modern luxurious stay.

Welcoming locals to relax in our Garden area (a must visit), experiencing mouth-watering food in BABA restaurant, or guests from far and wide being pampered in our state-of-the-art Spa – we cover it all!

We are excited to be expanding our Guest Relations team due to its ongoing success within the Hotel and are looking for a rockstar Guest Relations Executive to join this passionate team!

As a Guest Relations Executive, we will support you to:

·       Be yourself - bringing the real you to work, with your unique personality we want you to be who you are!

·       Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!

·       Make it count – you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!

What do you need to be a Guest Relations Executive? Well, we are looking for a service-superstar whose main duties and responsibilities will be ensuring that our guests have magical, memorable, and personalised experience.

You will be responsible for greeting our guests with a warm Edinburgh welcome, working closely with our VIP guests to ensure a stay above their expectations and overall working always with our Guests at the forefront of your decisions.

You will also be present at our Guest ‘Social Hour’, being the face of our hotel and engaging with guests to build exceptional memories.

So, we are looking for someone who has…

·       Availability to work a variety of shift times, you will be contracted 40 hours per week, but we can offer flexibility for the right candidate!

·       Experience of using Opera is essential for this role

·       Experience working as a Receptionist, Concierge or Guest Services Agent at a 4/5

* Hotel is highly beneficial

·       Creativity with a passion for social media and craving human connection

·       Drive to produce results, we work together within the Kimpton family to continue to provide our guests with extremely personal experiences and human connection.

·       A warm and authentic personality, with a can-do attitude and commitment to service.

·       Overall, you will be willing to work within our team to embrace our service and delight our guests!

Joining the Kimpton family isn’t just about providing our guests with excellent service, we also have secured a spot in Fortune’s ‘100 best companies to work for’ 7 times since 2009, and it i...