Technical Training Performance and Incentives Manager

ABOUT SUBARU

LOVE.

It's what makes Subaru, Subaru®.

As a leading auto brand in the US, we strive to be More Than a Car Company®.

Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow.

That's what we call our Subaru Love Promise®.

Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability.

With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer not only exceptional performance but also a unique blend of utility and adventure.

Subaru's company culture is built on collaboration, diversity, and a shared passion for our product.

We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table.

Our team members are driven by a common goal: to create exceptional vehicles that inspire and delight our customers.

SUMMARY

Responsible for elevating Retailer Technician recruitment, performance, and retention through the management of programs such as Stature and PINNACLE leveraging data and resources such as STTR, Dispatch, and FRFT metrics.

Drive program effectiveness through large-scale events, such as NTC, ABC, and NBC and foster, awareness, understanding, and improvement through analytics and insights.

MAJOR RESPONSIBILITIES


* Manage the process, performance, promotion, budgeting, and effectiveness of Technician incentive programs such as PINNACLE and Stature.
+ Evaluate performance metrics such as training attainment, certification status, tenure, and Fix Right First Time scores to improve technician accountability, engagement, and retention.
+ Manage and provide reporting on incentive program budget, expenditures, and retailer and partner billing ensuring fiscal responsibility and alignment with financial targets and constraints.
+ Ensure the accuracy and integrity of data related to technician awards, safeguarding the reliability of information flowing into and out of the STATURE framework.
+ Explore and present opportunities for incentive program growth and refinements to promote technician recruitment, engagement, and retention.
+ Research and provide periodic executive briefs on program performance, health actionable insights to drive continuous improvement.
+ Partner with Retail Operations Training and Field Operations on Incentive program alignment and consistency.


* Manage the development, refinement, evaluation, and for Retailer performance metrics such as Subaru Technical Training Requirements (STTR), Dispatch, and FRFT scores.
+ Research and provide periodic executive briefs on program performance, health actionable insights to drive continuous improvement.
+ Drive Retailer performance, leveraging supporting initiatives such as...