Credit Verification Specialist

Chase Auto is a leading provider of auto financing with a portfolio of more than $80 billion in assets and relationships with 75% of U.S.

franchised automotive dealers.

The business is part of the JPMorgan Chase franchise and serves auto dealers, consumers, and vehicle manufacturers.

It offers a range of products and services to meet the financial needs of its clients from retail lending, captive financing, and floorplan products to cash management, private banking, and payment processing.

As a Credit Verification Specialist in auto finance, you will be responsible for calling, verifying and/or collecting information from customers as part of the auto loan underwriting process will be responsible for working with credit analysts, funders and loan integrity officers to investigate factors that need to be clarified with customers and subsequently contacting customers to obtain the required information.

The verification process is based on existing credit policies and operations procedures.

You will also be responsible for managing a pipeline with a service level commitment to automotive dealers.

Excellent organizational skills, a keen eye for detail, and strong time management skills are required to ensure exceptional customer service.

This role is a great introduction to the auto business and can provide a solid foundation for advancement and growth within Chase Auto.

Job responsibilities

• Conduct phone interviews with potential and existing auto customers; investigate and ensure due diligence
• Interact with dealers, external customers and internal departments within Chase
• Conduct employment and insurance verification
• Investigate and verify pertinent loan information
• Perform application rekeys to identify and correct application submission errors
• Meet or exceed quality control audits
• Participate in the document retention process

Required qualifications, capabilities, and skills

• Strong communication skills
• Strong teamwork skills and ability to meet deadlines
• Customer service and/or retail sales experience
• Attention to detail
• Ability to multitask and adapt within a changing environment
• Interpersonal and problem-solving skills

Preferred qualifications, capabilities, and skills

• Experience within a call center environment
• Auto Finance experience

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.

Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, p...