Innovative Solutions Manager

At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers.

We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve.

Our company culture is one of innovation, collaboration, and growth.

If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The Innovative Solutions Manager (ISM) works closely with each Client, at executive levels, to create a partnership through expertise as a consultant, an advisor, an advocate, and a liaison.

They proactively review performance metrics to promote Client satisfaction, profitability and retention using technology, tools, processes, and resources to anticipate and exceed Client needs and expectations.

The ISM must understand their Clients’ needs and organization objectives to effectively discuss product and service solutions.

This role supports campaign work for new products and market expansion in partnership with the Business Development team to ensure the needs of the Client are met and growth opportunities are at the forefront.

The principle focus of the ISM is to secure a strategic partnership with the Client, ensure retention, and bring cross functional solutions to the table.

Understanding the market dynamics, being an industry expert, and delivering strong consultative skills are key.  

This position is contingent on award of contract.

Location: South Carolina

What you’ll do:


* Understand each health plan’s key initiatives, market impact, and partnership opportunities for NEMT and other MTM services


* Manage the day to day Client relationships through comprehensive knowledge of Client protocols, both Client and MTM objectives, and operations


* Daily interaction with Clients, providing preventative consultation, analysis and issue resolution, responding in a timely, professional manner


* Responsible for timely and accurate management and execution of annual protocol review and submission of all protocol change requests


* Understand and monitor future goals and expansion of health plans


* Track, trend and analyze utilization data to provide Clients with additional opportunities to improve member compliance; identify opportunities for ancillary upsells and/or consultative services


* Work with the Accounting department to ensure accurate billing and timely AR collection


* Review and analyze member revenue and monthly summary report for trends and errors 


* Promote net profitability of all assigned accounts; working with internal analytics team as well as appropriate Client contacts to accomplish this


* Recognize opportunities to educate Client contacts and related member populations regarding benefits and/or MTM processes, when necessary


* Provide regular quality reports and consultative discussions


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