Sales Manager

In the role of Sales Manager you have the chance to connect and make a difference in many lives (as a busy hotel means work for all!) Sales - it is all about making a promise and then delivering on that promise with the support of a busy team who create the wow experience.

In the role of Sales Manager, you will:

• Be an Ear that Hears - listen to clients and see their vision so that you can capture their business while delivering on the bottom line.

Stay tuned in and rapidly follow up on inquiries, concerns and issues, providing an exceptional customer experience and making yourself the "go to" person for future rooming needs.

• Be Someone that Asks - knowing that you have a competitive landscape, be sure you are asking for the business so that you can exceed revenue expectations (and profit goals!)

• Be Diverse in your Efforts - solicit, negotiate and book new and repeat business using multiple channels such as outside sales calls, telemarketing and social media.

• Be a Community Presence - represent your hotel in the local community and be seen as resource when the local community needs to plan an event.

• Be a Hotel Presence - be sure you know, support and celebrate the hotel's staff as it takes a team to ensure success.

• Be Manager on Duty - if requested.

Duties & Functions

Essential:


* Maintain an active sales and prospecting effort


* Sales Training within Marriott modules and with NCHR


* Achieve revenue goals for rooms and food and beverage


* Follow up on all leads both by telephone and written correspondence


* Approach all encounters with guests and employees in a friendly, service oriented manner


* Maintain monthly incentive compensation worksheets and lead source analysis


* Maintain positive guest relations at all times


* Meet or exceed assigned quarterly sales goals


* Meet or exceed assigned quarterly food and beverage goals


* Meet or exceed assigned quarterly solicitation goals


* Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention


* Check and respond to electronic communications in a timely fashion


* Make telephone calls and emails to specified individuals as requested



* Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel


* Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working


* Participate in Revenue Management calls


* Work and develop a social media following



* Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations


* Maintain complete knowledge of and comply with all departmental policies/service procedures/standards


* Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day


* Coordinate groups involving rooms and banquet revenue


* Correspo...