Chief Operations Officer

Join a great place to work with MissionSquare, a financial services corporation with approximately $79 billion in assets under management and administration and over 600 employees.

Founded in 1972, MissionSquare is dedicated exclusively to the retirement needs of public sector employees.

We focus on delivering results-oriented retirement and retiree health savings plans, education, investment options, personalized guidance, and related services to public sector participants in more than 9,200 plans and nearly 2 million participant accounts.

We strive to make the administration of retirement programs as easy and cost-effective as possible.

We have an extraordinary talent base and invite you to consider joining MissionSquare's Executive team.

We are seeking a highly experienced and strategic Chief Operations Officer (COO) to join MissionSquare.

The COO will be responsible for overseeing the company’s day-to-day operations, ensuring efficiency, quality, service, and cost-effective management of resources.

This role requires a dynamic leader with a strong background in operations management within the financial services industry, particularly focused on retirement services.

This leader reports directly to the President and Chief Executive Officer.

Essential Functions for this role include:


* Operational Leadership: Provide leadership and oversight for all operational functions, ensuring alignment with the company's strategic goals.


* Process Improvement: Develop and implement process improvements to enhance operational efficiency and effectiveness.


* Compliance and Risk Management: Ensure all operations comply with regulatory requirements and manage operational risks.


* Team Management: Lead, mentor, and develop a high-performing operations team.


* Client Services: Oversee client services to ensure high levels of customer satisfaction.


* Financial Management: Manage the budget and oversee financial planning to ensure the organization’s financial health.


* Technology Integration: Implement and manage technology solutions to improve operational efficiency.


* Strategic Planning: Collaborate with the executive team to develop and execute the company’s strategic plan.


* Relationship Management: Develop and maintain strong relationships with key stakeholders, including clients, partners, and regulators, to support business objectives and drive growth.

If you have the following skills, we encourage you to apply:



* Proven experience as a Chief Operations Officer or in a similar senior operational leadership role within the financial services industry.


* Strong understanding of the retirement financial services sector and related regulatory environment.


* Excellent leadership, management, and interpersonal skills.


* Exceptional strategic thinking and problem-solving abilities.


* Proficiency in operational management, process improvement, and technology integration.


* Stro...