Business Systems Analyst

Cayenta is seeking a versatile individual to fulfill a unique hybrid role as a Business Systems Analyst.

This position combines traditional business analysis responsibilities—including requirements gathering, user story creation, and documentation—with hands-on, low-code/no-code development using proprietary development and configuration tools.

The ideal candidate excels at translating business needs into clear requirements and implementing those directly through intuitive, application-specific configuration tools.

You will report to the Senior Product Solutions Manager, with a preference for candidates based in Canada.

WHAT ARE WE LOOKING FOR


* Engage closely with business stakeholders to gather, document, and translate detailed requirements into actionable user stories and acceptance criteria for our CIS and ERP software solutions.


* Leverage proprietary low-code/no-code configuration tools to design, build, and enhance system functionalities directly aligned with business needs.


* Analyze and evaluate existing system configurations to identify areas for improvement and optimization, implementing enhancements using visual and declarative configuration methods.


* Collaborate actively with product owners/managers, application consultants, developers, and end-users to ensure alignment of system configurations with strategic business objectives.


* Actively troubleshoot and resolve configuration-related issues, ensuring optimal system performance and user experience.


* Provide guidance and support to application consultants, assisting them in understanding new configurations and ensuring effective implementation in customer environments.

WHAT ARE WE LOOKING FOR


* 3+ years of proven experience with CIS or ERP applications for utilities.


* Demonstrated expertise in eliciting, documenting, and translating business requirements into clear, concise user stories and acceptance criteria.


* Hands-on experience or strong aptitude in low-code/no-code platforms or proprietary visual configuration tools used for application development and customization.


* Strong analytical skills with the ability to dissect complex configurations, reverse-engineer existing solutions, and apply learnings to new configurations.


* Excellent problem-solving capabilities, logical reasoning skills, and attention to detail.


* Strong interpersonal and communication skills, with the ability to collaborate effectively with diverse teams and stakeholders.

WHAT WILL MAKE YOU STAND OUT


* Experience specifically in CIS/ERP software systems within the utilities sector.


* A track record of successful delivery using low-code/no-code platforms or visual configuration tools.


* Proven ability in training end-users or supporting consultants in deploying and using configured solutions.


* Familiarity with Agile methodologies and tools, such as Jira or Azure DevOps, for managing requirements, user stories, and ...