Customer Support Analyst I
SUMMARY
PERCENTAGE OF TRAVEL REQUIRED
The Customer Support Analyst provides professional phone and email support to MEDHOST customers who are utilizing the MEDHOST applications.
5-10%
PRIMARY DUTIES AND RESPONSIBILITIES (OTHER DUTIES MAY BE ASSIGNED)
* Provide professional phone and email support to MEDHOST customers
* Responsible for assessing the customer’s business need or problem, using on-line tools and analytical thinking to diagnose and resolve the issues or business need
* Responsible for accurately logging call information into the MEDHOST call tracking system
* Responsible for retaining ownership of cases with frequent follow up on current updates through resolution
* Research open cases thoroughly and quickly move toward accurate resolution
* Develop a thorough working knowledge of MEDHOST applications, platforms and operating systems utilized
* Required to learn various software utilities and develop knowledge of MEDHOST programming languages
* Attend and participate in MEDHOST or other job-related training courses while maintaining daily department goals
* Participation as a Customer beta representative to assist Customers with version upgrades issues toward resolution and provide explanation or assistance with new software changes
* Must have ability to work a flexible schedule and overtime hours, including nights, weekends, and holidays
* Any other duties as deemed necessary to provide quality service to the MEDHOST client base
OTHER REQUIREMENTS / SKILLS (EDUCATION, SOFTWARE, HARDWARE, ETC.)
* A.S Degree or higher in a related field preferred
* Hospital, clinical, or hospital ancillary applications experience preferred
* Previous software help desk experience preferred
* Strong computer skills: programming background, knowledge of AS/400, Java, Windows Administration, SQL Administration and Network Administration a plus
* 5-10% travel may be required
* Able to prioritize Customer issues and escalate or solve with urgency
* Excellent written, proofreading, and verbal communication skills
* Must be detail oriented, organized, and have the ability to multitask
* Ability to demonstrate supportive relationships with peers, clients, partners, and corporate executives
* Must be flexible with a can-do attitude and have the ability to remain professional under high pressure situations
* Ability to retain and protect confidential material
* Criminal and MVR backgrounds meet our company hiring criteria
- Rate: Not Specified
- Location: Atlanta, US-GA
- Type: Permanent
- Industry: Customer_services
- Recruiter: MEDHOST INC
- Contact: Not Specified
- Email: to view click here
- Reference: R0029327
- Posted: 2025-03-08 07:26:01 -
- View all Jobs from MEDHOST INC
More Jobs from MEDHOST INC
- Project Engineering Manager
- Mechanical Reliability Engineer
- Maintenance Planner
- Business Development Manager
- Business Development Manager
- Business Development Manager
- Business Development Manager
- Business Development Manager
- Business Development Manager
- Business Development Manager
- Business Development Manager
- Integrity Engineer
- Remote Asset Process Engineer
- Electrical Maintenance Technician
- IT Support Specialist
- Environmental Engineer
- Safety Specialist
- IT Project Manager
- Stores Leader
- Project Manager