Sr. ECMO Clinical Support Specialist
PURPOSE AND SCOPE: Primarily responsible for building FMCNA’s image and brand association as a credible clinical leader through clinical engagement activities.
Acts as a subject matter expert to provide the organization with clinical insights that improve the ability to meet emerging customer needs.
Provides clinical and product education and expertise.
Acts as a resource to clinical staff on the proper use of assigned equipment/products.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
* A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways.
Provides the organization with clinical insights that improve the ability to meet emerging customer needs.
* Provides up-to-date information on assigned product(s) to staff.
* Presents formal educational programs related to, but not limited to: concepts, complications, troubleshooting of various products and equipment, machine function, best demonstrated clinical practices, and optimization of clinical outcomes.
* Acts as a subject matter expert and serves as a liaison between Clinical Support and Product Management to provide valuable feedback and input on product improvement and future enhancement features.
* Works with Field Sales to foster and grow new business by presenting product line features to evaluation accounts.
* Identifies clinical needs of assigned territory and communicates to applicable sales management.
* Keeps abreast of current accepted clinical practices and maintains knowledge base through professional training.
* May provide after-hours support to clinical staff and responds to clinical questions within accepted company guidelines.
* May provide clinical support for on-call periods.
* Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
* Networks with senior internal and external personnel in own area of expertise.
* Normally receives little instruction on day-to-day work, general instructions on new assignments.
* Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.
* Mentors other staff as applicable.
* May provide assistance to lower-level staff with more complex tasks that require a higher level of understanding of functions.
* Assist with various projects as assigned by direct supervisor.
* May be responsible for training new hire Clinical Support staff, as needed.
* Other duties as assigned.
Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
* The physical demands and work environment characteristics described here are re...
- Rate: Not Specified
- Location: Waltham, US-MA
- Type: Permanent
- Industry: Science
- Recruiter: Fresenius Medical Care Holdings, Inc.
- Contact: Not Specified
- Email: to view click here
- Reference: R0196543
- Posted: 2025-03-08 07:25:47 -
- View all Jobs from Fresenius Medical Care Holdings, Inc.
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