Sr. ECMO Clinical Support Specialist

PURPOSE AND SCOPE: Primarily responsible for building FMCNA’s image and brand association as a credible clinical leader through clinical engagement activities.

Acts as a subject matter expert to provide the organization with clinical insights that improve the ability to meet emerging customer needs.

Provides clinical and product education and expertise.

Acts as a resource to clinical staff on the proper use of assigned equipment/products.

PRINCIPAL DUTIES AND RESPONSIBILITIES:


* A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways.

Provides the organization with clinical insights that improve the ability to meet emerging customer needs.


* Provides up-to-date information on assigned product(s) to staff.


* Presents formal educational programs related to, but not limited to: concepts, complications, troubleshooting of various products and equipment, machine function, best demonstrated clinical practices, and optimization of clinical outcomes.


* Acts as a subject matter expert and serves as a liaison between Clinical Support and Product Management to provide valuable feedback and input on product improvement and future enhancement features.


* Works with Field Sales to foster and grow new business by presenting product line features to evaluation accounts.


* Identifies clinical needs of assigned territory and communicates to applicable sales management.


* Keeps abreast of current accepted clinical practices and maintains knowledge base through professional training.


* May provide after-hours support to clinical staff and responds to clinical questions within accepted company guidelines.


* May provide clinical support for on-call periods.


* Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.

Demonstrates good judgment in selecting methods and techniques for obtaining solutions.


* Networks with senior internal and external personnel in own area of expertise.  


* Normally receives little instruction on day-to-day work, general instructions on new assignments.


* Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.


* Mentors other staff as applicable.


* May provide assistance to lower-level staff with more complex tasks that require a higher level of understanding of functions.


* Assist with various projects as assigned by direct supervisor.


* May be responsible for training new hire Clinical Support staff, as needed.


* Other duties as assigned.

Additional responsibilities may include focus on one or more departments or locations.  See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS:


* The physical demands and work environment characteristics described here are re...