Senior Professional Services Consultant

About the Role:

The Senior Professional Services Consultant is a highly complex and strategic role requiring deep technical expertise, business acumen, and exceptional problem-solving skills.

You will work closely with enterprise customers, sales teams, and technical stakeholders to deliver consultative solutions, define strategies for product adoption, and drive measurable outcomes.

Success in this role requires a mix of technical depth, strategic thinking, and the ability to influence decision-makers at all levels.

Key Responsibilities:


* Work with sales and channel teams to support pre-sales efforts, articulate the value proposition of Tricentis Sealights, and accelerate deal closure through technical validation.


* Develop and deliver tailored product demonstrations focusing on Quality Intelligence and Test Optimization, addressing customer pain points and business needs.


* Lead discovery calls to assess customer topology, identify challenges, and architect the most suitable Tricentis SeaLights solution based on their environment and objectives.


* Act as a technical advisor in deploying and integrating Tricentis SeaLights with enterprise DevOps ecosystems, guiding customers through best practices, troubleshooting, and performance optimization.


* Work closely with customers during the onboarding phase to implement or oversee the implementation of the recommended solution, ensuring a smooth integration into their DevOps ecosystem.


* Provide ongoing guidance, respond to customer inquiries, troubleshoot reported issues, and gather feedback to drive continuous improvement.


* Design customer-specific strategies that drive successful adoption, demonstrating measurable business impact and expanding Tricentis SeaLights usage across teams and departments.


* Partner with enterprise customers to define and implement test optimization strategies, ensuring alignment with business goals and software development processes.


* Engineer creative solutions for technical and process-related challenges, working within enterprise constraints to drive successful outcomes.


* Contribute to the development and refinement of best practices, frameworks, and methodologies for scalable and repeatable customer success.


* Act as a coach and mentor for individual contributors within Professional Services and Customer Success, fostering knowledge-sharing and skills development.


* Work with Product, Engineering, and Customer Success teams to provide customer feedback, influence roadmap decisions, and enhance overall user experience.


* Represent Tricentis as a trusted advisor in industry discussions, webinars, and customer workshops, positioning the company as a leader in software quality intelligence.

Who You Are:


* A highly technical and strategic consultant with experience in software development, DevOps, test automation, or quality engineering.


* Skilled at translating complex technical concepts...