Senior Property Damage Appraiser (Total Loss)

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Multi-state commercial insurance carrier is seeking a qualified Senior Total Loss Claims Appraiser for a position based in their Dallas, TX claims office.

As a Senior Total Loss Appraiser, you will be responsible for preparation of necessary correspondence to settle total loss claims with insureds, claimants, and their legal representatives and will issue indemnity and expense payments with a focus on accuracy of settlements.

This includes reviewing all options, conditioning, and prior damages to confirming we have an accurate settlement amount.

Key Accountabilities/Deliverables:


* Manage and resolve total loss auto claims to conclusion.


* Conduct thorough investigations to verify the total loss status and determine settlement amounts.


* Ensure contacts are made with insureds and claimants on the same day, or within 24 hours, that loss assignment is received.


* Communications and Customer Service: Exhibit effective verbal and written communication; deliver clear, timely messages that are easily understood.


* Handle all claims within the guidelines of the States' Fair Claims Practices Acts and other Regulations.


* Will act as specialist in knowledge of Total Loss, Salvage and Title laws of the various states to facilitate legal transfer of title and claim resolution.


* Establishes Actual Cash Value and or salvage value on non-repairable vehicles.


* Evaluates practicality of repair as opposed to payment of Actual Cash Value of vehicle before accident.


* Provides technical support to Claims Examiners on vehicle repair issues.


* Providing exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally.


* May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions.

Technical Knowledge and Understanding:


* Total loss claims handling experience, including making coverage decisions, customer contact, and rental managements experience is required.


* Excellent customer service, critical thinking, and decision-making skills


* Strong written and verbal communication skills


* Ability to multi-task across technical platforms


* Accountability and Resourcefulness

Experience:


* Texas Adjusters license or equivalent


* Minimum of 2 years of experience handling auto total loss claims


* Total loss claims handling experience must include making coverage decisions, customer contact, and rental managements experience is required.


* Interpersonal skills to effectively coordinate a prompt, fair, and equitable resolution of all assigned claims.


* Strong knowledge of insurance policy, coverage, and regulation


* Strong knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards.


* Strong negotiation an...