Senior General Manager - Digital Buildings Services Operations

Job Title: Senior General Manager - Digital Buildings Service Operations Leader
Location: Gurgaon or Bangalore

Role Overview: The Senior General Manager - Digital Buildings Service Operations Leader is a pivotal role responsible for the strategic oversight and operational management of all Digital Building Services Operations.

This includes key areas such as Ecocare, Modernization, Tendering, and the Customer Success Manager team.

The role requires a visionary leader who can drive operational excellence while ensuring high levels of customer satisfaction.

The incumbent will lead a diverse team of over 65 employees, fostering a culture of innovation, collaboration, and continuous improvement.

Key Responsibilities:

Operational Leadership:


* Strategic Oversight: Provide strategic direction for Digital Buildings Services Operations, aligning departmental goals with corporate objectives.


* Operational Efficiency: Identify and implement best practices to enhance operational processes, ensuring efficiency and effectiveness across all service offerings.

Team Management:


* Leadership Development: Recruit, train, and mentor a high-performing team, fostering an environment that encourages professional growth and innovation.


* Performance Management: Establish clear performance expectations and conduct regular performance reviews to drive accountability and continuous improvement.

Strategy Development:


* Initiative Planning: Develop and execute strategic plans for Ecocare and Modernization initiatives aimed at enhancing service delivery and exceeding customer expectations


* Market Analysis: Conduct thorough market analysis to identify emerging trends, competitive landscape, and customer needs to inform strategic decision-making.

Tendering Oversight:


* Proposal Management: Oversee the entire tendering process, ensuring the development of competitive, compliant, and profitable proposals that align with customer requirements and Schneider Electric's strategic goals.


* Stakeholder Collaboration: Work closely with cross-functional teams to gather insights and data necessary for successful tender submissions.

Customer Success Management:


* Engagement Strategies: Lead customer success initiatives to ensure high levels of customer engagement, satisfaction, and retention through proactive relationship management.


* Feedback Mechanisms: Implement robust feedback mechanisms to capture customer insights and integrate them into service improvement strategies.

Performance Metrics:


* KPI Development: Establish and monitor key performance indicators (KPIs) to assess operational success and customer satisfaction levels.


* Data-Driven Adjustments: Utilize data analytics to make informed decisions and adjustments to strategies and operations as necessary.

Collaboration:


* Cross-Functional Alignment: Collaborate with sales, marketing, and product development teams to ensure integrated service offerings...