Account Manager, Client Services (Remote)

Account Manager - Remote

Wisetail is actively seeking a an Account Manager to remotely join our Client Experience Team.

The ideal Account Manager candidate will drive client retention and account growth for our clients by creating strategic relationships and ensuring that post-implementation clients are empowered to achieve their organization objectives using Wisetail LMS solutions.

They will bring a friendly, knowledgeable face to the relationship with the client, owning the client's overall experience with Wisetail, and maximizing the value of Wisetail's products and services with each client interaction.

Intertek Wisetail provides a custom branded training and communication platform built to engage today's workforce with a complete learning management system, giving customers the tools to grow their passionate workforce.

Intertek is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world.

We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide.

Our Purpose: Bringing quality, safety, and sustainability to life.

Learn more @ www.wisetail.com!

The role:

The Account Manager (AM) is responsible for understanding each client's corporate ecosystem to know what role Wisetail plays within the company and to make a direct connection between the client's strategic goals and how the LMS is implemented.

As an extension of the client's team, the Account Manager understands the client's goals and, as a trusted consultant, provides best practices and recommended solutions to the challenges they face.

This person will build strong relationships, believe that all problems can be solved, and find the 'yes' for clients while setting clear expectations and acting in the best interest of Wisetail.

The Account Manager understands both the client's organizational challenges and the opportunities to have Wisetail be fully integrated within their business process and organizational culture.

They will make their clients better at their jobs and, in turn, help them make their workplace a great place to work.

The Account Manager is proactive and able to improve a client relationship's health.

Additionally, the Account Manager is responsible for protecting the associated revenue for their client portfolio and growing that revenue base by expanding accounts into new services and product offerings.

Responsibilities:


* Manage client engagements and create close partnerships with a portfolio of post-implementation clients.


* Set strategic direction in the Client's use of Wisetail to address business challenges via a prescriptive approach to Wisetail configuration best practices.


* Make recommendations for system configuration, content strategy, integrations, and product offerings based on the client's use case.


* Understand, actively monitor, and communicate overall client health based on establ...