Learning & Development Manager - Continental Plaza Beach Resort

Continental Plaza Beach Resort, soon to be rebranded as Holiday Inn Resort, is on the lookout for a dynamic Learning & Development Manager! If you're passionate about nurturing talent and creating unforgettable guest experiences in the stunning backdrop of Sharm El Sheikh, this is your opportunity to shine with one of IHG's premier brands.

Come be a part of our exciting transformation and help us elevate our team to new heights!

A little taste of your day-to-day:

Every day is different at IHG, but you’ll mostly be:


* Work within the established Learning & Development department budget.


* Make sure that financial part of dealing with external training providers is carefully handled. 


* All external participation in learning and development activities/studies are evaluated in accordance to business demand and supported financially accordingly. 


* Comply with IHG HR Policies & Procedures by maintaining high standards and scores during corporate audits/reviews. 


* Actively promote Performance Management Culture and participates in all its activities/steps.


* Conduct Training Needs Analyses for hotel by asking input of HOD’s and DTC’s.


* Prepare learning & development plan twice a year (January-June and July-December) and communicate it to all departments of the hotel as well as Area Office. 


* Prepare and send out to all departments of the hotel as well as area office monthly learning & development calendar by 20th of each month.


* Make sure that all departments submit departmental learning & development calendars by 25th of each month.


* Prepare Hotel Training Report on a monthly basis & forward it to HR Manager 


* Make sure that all departments of the hotel submit departmental learning and development reports by 30th of each month.


* Collect and maintain data from exit interviews, turnover statistics, and absenteeism reports to identify training needs, and supervisory issues.


* Organize DL&DC’s meetings on monthly basis.


* Conduct corporate workshops, trainings, refreshers for all colleagues of the hotel as per TNA.


* Develop short training sessions as per GTC standards whenever needed. 


* Play a role of a coach, councillor or mentor by demonstrating thorough knowledge of subject and positive behaviour in relation to the same. 


* Train, motivate, evaluate, coach and mentor direct colleagues to meet desired outcomes. 


* Recommend and implement guest service strategies that engage colleagues to respond to changing guest needs. 


* Stay current on market trends and local changes that impact guest satisfaction. 


* Work with department managers to develop initiatives to achieve service behaviour standards and drive continuous improvement in the guest experience. 


* Conduct Departmental Learning & Development review on quarterly basis and communicate results accordingly. 


* Actively promote development of local colleagues....