Personal Assistant to GM & Quality Coordinator - Continental Plaza Beach Resort

Are you ready for an exciting journey in the heart of Sharm El-Sheikh? As we transition to Holiday Inn Resorts, we’re seeking a dynamic Personal Assistant to the General Manager & Quality Coordinator.

If you're passionate about hospitality, thrive in a fast-paced environment, and have a knack for organization, we want you on our team! Help us elevate guest experiences and ensure our resort shines as a premier destination.

Your adventure starts here!

Your Day-To-Day

•    Reports directly to and communicates with the General Manager on all administrative matters
•    Maintains the utmost confidentiality and discretion when handling business affairs
•    Cooperates, coordinates and communicates with Department Heads and other inter-departmental secretaries as appropriate
•    Supervises the work of the Executive Office staff (Secretaries, Receptionist, Messengers, Drivers)
•    Day-to-day secretarial work to include typing, filing, faxes and telephone etc.
•    Distribution of memos, letters and other information etc.
•    Arranging internal / external appointments
•    Handling reservation as requested
•    Translating incoming letters, documents, articles by request
•    Provides pertinent information on socio-political matters
•    Storing and keeping all confidential information
•    Preparing monthly operational results for meetings with other hotels
•    Taking minutes of Department Heads /Ex.Com meeting as requested
•    Develop and implement quality assurance programs to enhance service standards. 
•    Conduct regular audits and inspections to ensure compliance with brand guidelines and regulations. 
•    Gather and analyze data to identify trends, address service issues, and implement improvements. 
•    Provide administrative support to the General Manager, including scheduling, correspondence, and report preparation. 
•    Collaborate with department heads to reinforce quality standards across all areas of the resort. 
•    Brand standards updates awareness and ability to guide all departments concerned
•    Communicating all changes related to Brand standards
•    ⁠Conducting quality self-evaluations
•    Conducting weekly quality tours
•    Forming a quality team from HK ENG Fb
•    working closely with department heads in the different compliance requirements
•    Following up on deep clean and preventative maintenance schedules with the concerned teams
•    submitting waivers with the required supporting documents and rationale
•    ⁠Following up on duration of waivers and timing of resubmission in case of non-compliance
•    Conducting regular breakfast audits ensuring compliance to brand standards
•    Be part of the manager on duty over weekend ensuring attention to cleanliness and condition of all guest areas
•    Following up with purch...