Cash App Sr Team Lead-Mandarin

Description

What You Will Do

Leadership and People Management:
• Provide direction, guidance, and oversight to the core team, serving as a key point of escalation for your direct reports
• Build and maintain relationships with internal and external stakeholders, ensuring service levels are met and exceeded.
• Help promote a culture of compliance and proactive root cause problem-solving

Drive Operational Excellence
• Help execute against key KPIs and targets as set by the team manager
• Support enterprise technology implementation and deployment
• Ensure all processes are compliant with internal and external audit requirements.

Cash Applications Oversight.
• Activity oversight inclusive of but not limited to:
o Receiving of remittance advice
o Receiving and posting payments
o Contacting customers for missing remittance details
o Processing receipts and allocating cash
o Processing payment rejections
o Creation and validation of customer refunds as necessary,
o Posting/reconciling AR activity to the general ledger

Deductions/Dispute Management Oversight
• Activity oversight inclusive of but not limited to:
o Identification of customer deductions
o Collection of support documentation
o Root cause analysis and deduction resolution
o Process deduction adjustments and write-off balances
o Reporting & Analytics

Master Data Management Oversight
• Activity oversight inclusive of but not limited to:
o Receive and validate customer master data requests for new customers
o New customer set-ups and changes to existing customers
o Reporting & Analytics

What We Are Looking For

• Bachelor's degree in finance, accounting, or related field.
• Minimum of 6-8 years of relevant Finance experience, with demonstrable expertise across Cash Applications and/or Dispute/Deductions Management.
• Experience working in shared services or a global business services environment.
• Fluent in English and Mandarin, with excellent communication and stakeholder management skills.
• Ability to work individually and in a team-oriented environment.
• A can-do attitude and ability to work on multiple tasks with minimal supervision.
• Ability to work under pressure with excellent problem-solving skills.
• Proficiency in ERP systems (SAP or equivalent) and cash application tools (e.g., HighRadius).