IT Help Desk Specialist (Night)
Job Description
Division/Unit: Information Technology Department
Civil Service Title: Community Associate
Position Title: IT Help Desk Specialist
Salary Range: $51,712 - $68,927
Job Description:
The New York County District Attorney's Office (DANY) has an immediate opening for an IT Help Desk Specialists in its IT Department.
In this position, the Specialists are responsible for providing prompt and efficient technical support with varying degrees of complexity for all levels of DANY staff.
Responsibilities include but are not limited to:
* Perform high-level triage of computer and applications related problems to assign to proper unit or specialist.
* Respond promptly and notify appropriate IT teams of system, application, or any other urgent issues.
* Act as resource to technicians and first line support telephone operators.
* Represent IT and be point person for any technical issues during off hours.
* Assist users with preliminary identification of computer and application related issues.
* Perform in a high-volume IT Help Desk call center, with a high degree of professionalism.
* Escalate issues as required and ensure a timely distribution of information within the organization to expedite resolutions.
* Keep stakeholders informed about ongoing issues and resolutions.
* Follow the client support guidelines as outlined by supervisor.
* Maintain support documentation as needed.
* Move computer equipment.
* Install, configure, and troubleshoot computer hardware and software.
* Accurately maintains Unit's call center tracking system ensuring that calls are entered accurately and in a timely fashion.
* Troubleshoot both PC and Mac hardware and software.
* Perform other related duties and tasks as assigned.
In addition to the Minimum Qualification Requirements, candidates must possess the following:
* Minimum one (1) - three (3) years of relevant experience in supporting users.
Preferred Requirements/Skills:
* Additional technical training a plus.
* Knowledge of iManage.
* Strong technical background in computer hardware and software, and troubleshooting required.
* Ability to learn and understand internally developed applications quickly.
* Ability to work independently during off hours.
* Knowledge of both PC and Mac hardware and software.
* Proficient in Microsoft products (including Windows 10,11 and Office 0365), with the ability to quickly learn and incorporate new releases and updates.
* Excellent interpersonal, organizational, and communication skills required.
* Ability to assist users with application related questions and issues.
* Ability to follow directions and apply proper policies, procedures, and guidelines.
* Strong attention to detail and high concern for data accuracy.
* Dependable team player who works collaboratively and cooperatively with staff in a team-oriented environment.
...
- Rate: Not Specified
- Location: New York, US-NY
- Type: Permanent
- Industry: Finance
- Recruiter: New York County District Attorney's Office
- Contact: Not Specified
- Email: to view click here
- Reference: 3072
- Posted: 2025-03-06 07:33:31 -
- View all Jobs from New York County District Attorney's Office
More Jobs from New York County District Attorney's Office
- Data Entry Representative
- Senior Manager, Continuous Improvement Engineer - Evernorth - Hybrid
- Forecasting & Planning Advisor- Evernorth- Hybrid
- Counsel-Healthcare / Client Contracting
- Inventory Representative - Express Scripts
- Director of Credit and Collections - CurascriptSD
- Client Manager; U500 - Denver, CO (Hybrid)
- Presale Support Lead Analyst (Remote)
- Dental Sales Executive; U500 (Hybrid/Carolinas)
- Software Engineering Advisor (Hybrid)
- Per Diem Staff Fulfillment Pharmacist - Accredo (Marlborough, MA)
- Account Manager, Pharmacy Team -Verity 340B Solutions- Hybrid
- RFP Content Optimization Team Lead
- Corporate Impact & Sustainability Disclosure Specialist
- Dedicated Wellbeing Lead Strategist
- Customer Service Coordinator
- Production Operator- B shift
- Saw Operator Spiral
- Forklift Operator
- Production Operator-3rd shift