Sr End-User Computer Specialist

Primary Responsibility :

Serves as the primary support liaison between C-Levels, end users, end-user computing team, IT Hardware/Software vendors, and the Information Technology support teams by resolving complex technical application and IT service problems.

Essential Functions include, but are not limited install, troubleshoot and repair end user computing hardware such as personal computers, laptops, thin clients, printers, RF Terminals, smart mobile phones, Audio Visual equipment and other related peripheral hardware.

Coach and train end-user computing team on new processes, implement and demonstrate leadership within the team.

This includes the support of the current Americold Software portfolio and liaison with subject matter experts where applicable.

What You'll Do :

• Procure, manage, and deploy hardware to all Americold locations.

Clear communication to Americold facilities with any necessary information including tracking numbers, delayed shipments, etc.

• Coach and train end-user computing team on new processes and support methods allowing them to be more self-sufficient in day to day duties.

• Configure, manage, and maintain management consoles to meet company needs and standards.

Consoles include but not limited to; SCCM, SOTI MobiControl, StayLinked, HP Device Manager, and Ivanti Velocity.

• Maintain and provide analytical information on all end user computing hardware such as personal computers, laptops, thin clients, printers, RF Terminals, smart mobile phones, Audio Visual equipment, and other related peripheral hardware.

• Maintain and provide RF Depot services for all Americold facilities and future acquisitions through Americold partners.

• Provide analytical, technical and administrative work in the design and installation of new and existing personal computer systems, Cellular telephones, printers, Audio Visual equipment and RF scanning systems in accordance with existing End User Computing (EUC) processes.

• Responsible for analyzing and solving personal computer-related problems, Cellular phones, printer problems, end device RF scanning and other peripheral equipment.

Includes contacting vendors and other teams for support when necessary.

• Create and maintain standard documentation to support all EUC related processes.

• Play an active role in championing and developing new EUC processes.

• Install, configure and test new and re-issued personal computers under the current EUC imaging standards.

• Perform work with minimal direct supervision of the Manager of the End User Computing.

May take some technical direction from senior technical staff.

Lead small- to mid-size projects.

Produce quality and quantity of work that would generally be expected at an experienced Specialist level.

• Maintain accurate information and data regarding end-user issues, new personal computer installs and the re-issue of personal computers in the appropriate tracking systems.

• Participate in new busin...