Housing Concierge

Housing Concierge 

Blyth, Ashington, Cramlington & surrounding areas

Permanent, Full time (37.5 hpw), working on a rolling shift pattern, 3 shifts one week and 4 the next.

Pay £12 per hour (salary £23,464 per year) and great benefits including Health Cash Plan

Home, a place where you belong

We’re looking for new Housing Concierges to join our growing teams.

Here at Home Group, we look after our vulnerable customers, but also those with quite complex care needs.

Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.

Typical shift as a Housing Concierge


* There is so much more involved than just being, stuck in an office monitoring CCTV or patrolling the premises.


* The first line of support for our customers when our wider team or their own support network aren’t around to help!


* You’ll manage the health and safety of the service, attending customers homes to check fire doors, look for any defects and making sure everything is as it should be. 


* Thinking on your feet and manage a situation on the spot, such as investigating suspicious activity or raising the alarm when we need to engage the emergency services.


* Finally, if there is time, you’ll also help us make sure that everything is clean and tidy, so you need to be ok with wielding the mop or broom as well!

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK! 

You bring


* Calm under pressure with great communication skills


* You get a kick out of supporting the most vulnerable in society (maybe you‘ve worked in public service, or the military).

You know what’s required to look after the public and our customers too.


* You’re sociable and interested in people and their stories and like getting to know people.

You use your people insights and keen eye for detail to spot changes in behaviour.


* You recognise when things are about to go wrong and are confident intervening in a sensitive way. 


* A team player with the confidence to work alone.

Don’t worry you’ll have the full back up of our wider team including our out of hours emergency support team.


* To get from A to B, you’ll need a vehicle insured for business purposes.

The great news is that we’ll pay your mileage! 

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.

Our team 

You’ll join Josh and our Northumberland Housing Team, we’re super passionate about what we do! We’re really proud of the work we do and are super passionate about creating beautiful, safe and stable homes for our customers.  

We’re a supportive bunch and like to get stuck in where we can, we all have different skills an...