Ocean Freight Import Customer Operations Specialist – BNE

Ocean Freight Import Customer Operations Specialist – BNE



* DHL has a Great opportunity to join our team!


* Is it time for a change of scenery?


* Come and join an exciting & progressive team @ DHL Global Forwarding!

We currently have an Ocean Freight Import Customer Operations Specialist vacancy in our Brisbane office.

About Us

DHL is the leading global brand in the logistics industry.

Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfilment solutions, international express, road, air and ocean transport to industrial supply chain management.

With about 380,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows.

With specialised solutions for growth markets and industries, including technology, life sciences and healthcare, engineering, manufacturing & energy, auto-mobility and retail, DHL is decisively positioned as "The logistics company for the world".

Overall Role Purpose

As a Customer Operations Specialist, you will be responsible for:



* Acts as key contact for allocated customers (OFR)


* Accepts and processes orders for handover to Operations


* Stays informed on shipment and exception status for allocated customers


* Proactively informs customer on shipment status and exceptions


* Provides spot quotations and performs up-and cross-selling on inbound customer calls


* Pass leads onto our Sales department


* Handles customer inquiries


* Handles customer requests regarding Go Green topics


* Takes and handles any customer complaints; solves customer complaints or assigns tasks to other functions


* Acts as first contact point for customer claims for notification and reception of claims and respective document collection


* Billing of Ocean Freight Customs shipments, accurately and timely

Key Skills and Qualifications



* Minimum 12 months experience in a freight forwarding industry and/or operational role


* Sound knowledge of freight forwarding and logistics in general


* Previous experience in Shipping/International freight forwarding industry in airfreight and/or ocean-freight / Import operational roles (advantageous)


* Minimum two (2) years previous experience in a Customer Operations environment or similar


* Good knowledge of forwarding business, DGF products (OFR) and business systems


* Good knowledge of CS processes and systems


* CargoWise & Expedient experience (advantageous)


* Ability to identify and meet customer needs in a pleasant and friendly manner


* Excellent communication and interpersonal skills


* Good telephone and E-mail skills


* Commercial attitude


* Good knowledge of English (verbal/written)


* Results driven and attention to details


* High degree of written, verbal and...