Business Transformation Senior Associate

Help us be better partners to our internal and external clients.

Drive meaningful process improvement projects to build better efficiency within the Commercial Bank Middle Office teams.

As a Business Transformation Associate within the Commercial & Investment Bank, you will help drive the transformation agenda for all Middle Office operations across the Commercial Bank (CB).

CB Middle Office is defined as all client facing operations that focus on providing an exceptional Client Experience from Client On-Boarding through our Customer Service processes.

Job Responsibilities


* Complete day-to-day processes related to analysis, project management and delivery of transformation initiatives


* Scope problems, identify major issues and actionable opportunities, design solutions, and quantify potential bottom-line financial impact


* Conduct quantitative analysis to scope, design as well as measure performance of transformation initiatives


* Work with product and tech development teams for all domains using agile methodology for client journeys and persona planning


* Support roadmap for roll-out and adoption of new initiatives and capabilities across clients and employees


* Develop content to periodically update executive management, leadership and stakeholders across LOBs on roadmap, delivery milestones and change management

Required qualifications, capabilities and skills


* 3+ years of experience in financial services, consulting, technology or related discipline


* Demonstrated understanding and knowledge of the CB businesses, products and operations


* Strong verbal, written communications and presentation skills - ability to articulate and tell a story


* Ability to partner with other teams across the organization to achieve results.


* Experience in data analytics / data mining techniques and leveraging them to help drive transformation objectives


* Support and develop interview campaigns, working sessions, and presentations


* Experience working on transformation initiatives end-to-end, delivering business objectives through design (digital-led), systems implementation and operating model / process change


* Knowledge of re-engineering processes, end-to-end process mapping, diagnosing business imperatives and driving change


* Bachelor of Science or Business Administration Degree

Preferred qualifications, capabilities, and skills


* MBA


* Passion for learning new operating models, technologies, and industry trends


* Previous client consulting experience


* PMP or other Project Management Certifications

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.


* Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more


* Help the community through expansive volunteer oppo...