Client Service Account Manager- Vice President

If you're a self-starter with good collaboration skills and a passion for client service, then you've found the right team!

As a Client Service Account Manager, within J.P.

Morgan Payments Client Service, you will support a portfolio of eCommerce and Fintech clients by allowing them to effectively utilize Payments Products and Services.

The Service organization acts as a central point of resolution to support the client's business operations, identifies product/service gaps and development opportunities, and leverages client/product expertise to recommend client growth and efficiency opportunities.

Job responsibilities:


* Act as key advisor to the client, providing advice/consultation on decision making


* Act as proactive partner, reaching out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction


* Act as client's central point of resolution and escalation for service issues, liaises with bank partners to manage issues


* Convey complex ideas and client issues with confidence


* Identify and address product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities


* Adhere to and ensure client's compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes


* Advocate for the client as the single point of contact to the JPMC Regional Service Teams, Technology Production Management and Operations

Required qualifications, skills and capabilities:


* Minimum of 7+ years of relevant industry and/or client service experience


* Advanced understanding of Domestic and International Treasury Services; inclusive of knowledge of financial exposure/operational risk related to TS transactions


* Technical knowledge/comprehension to recommend value-added solutions for clients and partners


* Excellent communication, collaboration, presentation, negotiation and consultative skills


* Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments, does not require close supervision


* Ability to lead complex issues, engage appropriate business and external partners and influence at all levels; with ability to assess the big picture in complex situations

Preferred qualifications, skills and capabilities:


* Knowledge of modern/high volume payment APIs, File based transmissions, SWIFT and Host to Host

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a compet...