Business Transformation Digital Shadowing Consultant

Help us be better partners to our internal and external clients.

Drive meaningful process improvement projects to build better efficiency within Global Banking's Client Onboarding and Service Business Transformation's organization.

As a Digital Shadowing Consultant within the Commercial & Investment Bank, you will be supporting projects from end-to-end to automatically discover business processes and perform data-driven analytics.

The key success factor will be to have a "transformational" mindset, the ability to work with digital tools and to use data for our transformational efforts.

Job Responsibilities


* Facilitate Digital Process Discovery projects across the Commercial & Investment Banking businesses
+ Assist leadership with the scoping of new projects
+ Facilitate kick-off meetings with business leads and business users
+ Facilitate digital discovery sessions with business users & perform data validation


* Socialize Digital Process Discovery results with stakeholders across the organization


* Work with direct management to help develop innovative Process Intelligence solutions


* Assist in developing content to periodically update management, leadership and stakeholders across LOBs on roadmap, delivery milestones and change management

Required Qualifications, capabilities and skills


* 3+ years of experience in financial services, consulting, technology or related discipline


* Experience with process discovery, re-engineering processes, end-to-end process mapping, diagnosing business imperatives and driving change


* Experience with process excellence standards, especially BPMN


* Ability to partner with broad range of internal teams, especially business and technology, across the organization to achieve results


* Strong verbal, written communications and presentation skills - ability to articulate and tell a story

Preferred qualifications, capabilities and skills


* Experience with conceptualizing use cases, ideally for process mining or task mining use cases Experience with digital process discovery through Task Mining and Process Mining tools (e.g., Signavio)


* Experience with Task Mining tools, such as UiPath


* Consulting background


* Knowledge of Python, RPA, Alteryx and Tableau


* Demonstrated understanding and knowledge of the Commercial Bank businesses, products and operations

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.


* Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more


* Help the community through expansive volunteer opportunities


* Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees

Final Job Grade and officer title will be determined at t...