Payment Lifecycle Manager I

Be part of a global Utilities team to drive utilities operational and readiness oversight focusing on Straight-Through Processing (STP) initiatives, regulatory or product-related changes, operational efficiency projects, platform transformation projects for global Utilities and more.

As a Payment Lifecycle Manager I within Commercial & Investment Bank you will be responsible for overseeing change management processes related to cash payments.

You will be involved in day-to-day cash payment risk issues and control, participate in projects, and interface with Operations Risk Management (ORM), Operations, Treasury, Credit, Compliance, Legal, Middle Office, and other functions to ensure that policies, processes, and control requirements are properly developed and adhered to.

Job Responsibilities:


* Perform Operations impact analysis and assessment on new business initiatives, including capacity consideration, operating model, regulatory obligations, control processes, client as well as operations experience.


* Ensure proper operational requirements are defined during requirements and solution design.


* Be responsible for operational readiness activities for successful implementation of any change coming in (existing, new products, regulatory changes, assess operational, client impact, cross-functional impact across Global Payment suite of products).


* Develop trusted relationships with cross-functional stakeholders and in the different businesses our team supports and functions.


* Create and/or contribute to an environment of collaboration and mutual responsibility.


* Manage communication of status updates to stakeholders and Senior Management through scorecards and tracking of milestones and critical path.


* Partner with stakeholders, provide guidance and analysis, help identify and escalate issues/risks/dependencies, and facilitate communication across the impacted teams.


* Define Operations project and readiness plan and work stream of a large project and ensure quality execution against the project plan/critical path.


* Partner with technology and product to ensure the design and build requirements meet business needs.


* Drive People First Agenda related to wellness, development & training, recognition.


* Support Firmwide Talent Development Initiatives and presentation of business updates to Senior Line of Business Executives.

Required Qualifications, Capabilities, and Skills:


* Coordinate working group meetings, Steering group meetings - set the agenda, prepare meeting materials using PowerPoint, document minutes in a timely manner, and ensure clear ownership of action items.

Provide management updates and communication on project progress.


* Identify and manage project risks, issues, and dependencies.


* Ensure sufficient internal controls and procedures to minimize risk - able to drive the risks and controls agenda including working with local operations managers on ext...