Greeter/Host, Palo Alto

The Team:

The Hermès Palo Alto Boutique opened in 2018 and focuses on providing extraordinary service to clients as a part of the Western Region.

This position will report to the Operations Manager and will primarily work within the fast-paced sales team to support the client experience.

The Opportunity :

The Greeter/Host is responsible for greeting customers as they enter the store and assisting them by determining the nature of their visit and directing them throughout the store.

This position is stationed at the entrance to the store to warmly greet clients as they enter the boutique.

About the Role:


* Offer a warm welcome by personally greeting every visitor that enters and leaves the boutique


* Serve as the Host of the boutique and model the company vision of providing extraordinary service to all


* Be curious and take a genuine interest in the client's needs and expectations, guiding them to the appropriate location of merchandise or member of the team


* Create an atmosphere of helpfulness and cooperation and handle all difficult situations with grace and composure


* Collaborate closely with the rest of the boutique team with active communication of appointment arrivals to all departments: selling, operations, and asset protection


* Maintain daily calendar of client appointments and boutique events in the appointment application, indicating arrivals, no-shows, reschedules, and cancellations


* Support with phone call appointment requests, schedule entry of team, assigning appointment requests and resolving appointment conflicts


* Demonstrate generosity and anticipate client's needs: umbrella storage, assisting boutique guests with beverage service, and escorting clients to the door or car with shopping bags as necessary


* Proactively update clients in the outdoor queue when the boutique is at capacity and take responsibility to ensure the wait time is minimized to receive service


* All other duties assigned by supervisor

Supervisory Responsibility:


* NO

Budget Responsibility :


* NO

Decision Making Responsibility:


* NO

About You:


* Communication skills must be strong, and approach must be gracious and warm


* Excellent customer service skills are required with a friendly attitude for all interactions with clients


* Similar experience in the Customer Service, Retail, or Service sector


* Ability to work a flexible schedule according to needs of the business


* Demonstrates attention to detail and keeps personal workspace organized


* Ability to provide basic information about the neighborhood, store services and other customer inquiries


* Knowledge of languages in addition to English is a plus


* Verbal and written communication skills; handles telephone and face to face interactions effectively and professionally


* Solid knowledge of Microsoft Office (Word, Excel, PowerPoint)


* High-touch customer service standards and hos...