Operational Excellence Manager

Impact

As the Operational Excellence Manager at Shipt, you will drive the strategy, administration, and optimization of the tools and systems that power the Experiential Operations team.

Your leadership will ensure that Shipt’s internal platforms, such as Sprinklr and other proprietary tools, are leveraged effectively to support our members, shoppers, and drivers.

You’ll work cross-functionally with Product, Engineering, and Customer Support teams to streamline processes, enhance system capabilities, and drive efficiency across operations.

By utilizing data-driven insights, you will identify areas for continuous improvement and implement best practices to elevate our operational excellence.

Your work will directly contribute to a seamless and high-quality experience for Shipt’s customers and stakeholders.

This role will be seated in our Birmingham, AL or Minneapolis, MN office.

What You’ll Need to Be Successful



* 7+ years of relevant experience overseeing system administration and/or operational excellence, ideally within a technology-driven organization.  Preferably in a people leadership capacity.


* Bachelor’s degree in Business, Operations Management, or a related field; an advanced degree is preferred.


* Expertise in Sprinklr (or other CCaaS platforms) and proficiency in managing internal admin tools.


* Strong analytical and problem-solving skills, with the ability to leverage data for decision-making and continuous improvement.


* Experience implementing project management and process improvement methodologies such as Agile and Six Sigma.


* Excellent communication and collaboration skills, with a history of working cross-functionally to drive operational success.


* Ability to lead training initiatives and ensure teams are equipped with the knowledge to utilize operational systems effectively.


* A proactive and strategic mindset, with a strong drive to optimize workflows and enhance efficiency.

Work Arrangement

Shipt considers candidates located near a Shipt office or workspace in Birmingham, San Francisco, or Minneapolis to be hybrid, which means that they have the flexibility to work from home (with leader approval) or at a Shipt office in order to facilitate the ability to innovate, collaborate, and spark team connections.

In-office expectations will vary by role and leader.  Certain roles may require in-office presence on a full-time basis.

Please work with your recruiter to learn more about the classification of this role.

About Shipt

Shipt is a retail tech company that connects people to reliable, high-quality delivery with a personal touch.

Shipt connects customers to the things they want from the stores they love, retail businesses to more satisfied customers, and workers to new earning opportunities.

At Shipt, we aim to put our team first to boost a sense of belonging, spark opportunities for growth, provide unique benefits and commit to giving back to our communities in ...