The Parlour Restaurant Host - IC New York Barclay

JOB OVERVIEW:

The Parlour Bar & Restaurant Host will be the first point of contact for guests entering our restaurant.

This role is responsible for greeting and seating guests, managing reservations, and ensuring a smooth flow of guests to enhance their dining experience.

A key part of this role involves providing top-tier customer service while maintaining an organized and efficient seating arrangement in the restaurant.

DUTIES AND RESPONSIBILITIES: 


* Greet guests as they enter the restaurant, providing a warm and welcoming atmosphere, ensure to use guest name, emphasize Loyalty Recognition – driving guest experience.


* Manage guest reservations and coordinate the seating of guests based on availability.


* Answer phone calls, take reservations, and assist guests with inquiries.


* Maintaining accurate guest profiles in Open Table


* Maintain an organized waiting list and inform guests of wait times, if applicable.


* Escort guests to their table and present menus, ensuring they are comfortable.


* Monitor the flow of the dining room, coordinating with servers and management to optimize guest seating.


* Provide accurate information about the restaurant’s menu and specials.


* Assist with special guest requests, ensuring they are handled with care and attention.


* Handle guest concerns or complaints with professionalism and resolve issues promptly or escalate to management when necessary.


* Maintain a clean and organized front desk area.


* Ensuring the consistency of the atmosphere in the restaurant (lighting, sound, furniture)


* Work closely with other restaurant team members (servers, kitchen staff, etc.) to ensure efficient and high-quality service.


* Printing menus


* Follow all health and safety protocols, including food safety and sanitation standards.


* Monitoring the property guest service request platform and communicating request to management or appropriate team members.


* Assist with opening and closing duties, including setting up and breaking down the restaurant host station.


* Assist with additional administrative and operational tasks to ensure the drive in Guest Love score

Qualifications and Requirements:

Basic reading, writing and math skills and 6 months cash handling experience or food service experience.

This job requires ability to perform the following:


* Carrying or lifting items weighing up to 50 pounds (plates, utensils, menus, etc.)


* Handling food objects, products and utensils


* Using a keyboard


* Bending, stooping, kneeling

Other:


* Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor.


* Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.


* Reading and writing abilities are utilized often when taking orders, completing paperw...