Facilities Management Services Manager [IM]

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Environmental Health, Safety (EH&S) and Facilities Services (FS)

Job Sub Function:
Facilities Management & Planning

Job Category:
Professional

All Job Posting Locations:
Chiyoda, Tokyo, Japan

Job Description:

The Manager, FM Services is accountable for delivering standardized and consistent FM services within a distinct region while driving deep alignment with Global Governance Teams, Regional & Sub-Regional Directors and suppliers.

This role is responsible for service contract management within all specified aspects of facilities management.

A suitable candidate for this role will have demonstrated experience in managing facilities service providers along with executing strategy within a robust, mission driven, and largely outsourced facilities organization across supply chain and non-supply chain sites.

Key relationships include communication and coordination with FM Sub Regional Directors as appropriate, to ensure successful implementation and management of the FM program across regions while managing nuances of unique sub-regions.

Key Responsibilities:



* Manage retained (non-IFM) site services across sites and manage relationship with service provider(s) for out-tasked services, in partnership with Services Strategy and Governance Regional Leader


* Serve as FM primary point of contact to service provider(s) in region and develop professional and technical relationships with service providers to ensure appropriate delivery of contracted services


* Partner with FM COE and SSG to prepare detailed specifications for tendering and operational processes and support the negotiation and contract award processes including the definition and management of contracts through all stages


* Monitor service provider activity to ensure contracted responsibilities are fully in line with agreed SLAs and KPIs


* Monitor service provider compliance with security, safety, and environmental requirements to ensure they are fully in line with SLA's and KPI's


* Develop and deliver applicable training material for J&J programs using appropriate tools and processes to support supplier partnerships


* Partner with Business Operations to support annual business plan development activities including operating expense, and capital requirements


* Monitor contract budget vs.

actuals, identify anomalies, and resolve disputes with the support of appropriate governance programs, FM l...