Director Of Operations

An incredible opportunity for a Director of Operations to join voco Oxford Spires and lead our team to greatness!

We are offering a salary of up to £55,000.00 – depending on experience, plus a potential 20% annual bonus based on performance!

At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire.

We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression.

With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish.

voco Oxford Spires, a stylish hotel in Oxford close to the river Thames, we are a short stroll from fascinating museums and university colleges in the city centre.

At voco Oxford Spires our guest rooms offer welcoming voco flourishes. 

Enjoy all-day dining in Deacons Restaurant and cocktails in Deacon’s bar with outside options for eating and drinking on the attractive terraces. 

The Hotel is surrounded by gardens and if you are lucky (and quiet) you might even spot our resident family of muntjac deer.

Check out our Instagram page @vocooxfordspires!

As the Director of Operations, you will be responsible for overseeing and leading all aspects of the hotel's day-to-day operations, ensuring exceptional guest experiences while driving operational efficiency and profitability.

Main Responsibilities Include:


* Support the creation of and execute the hotel operations strategy, ensuring alignment with business goals and overall objectives.


* Oversee all hotel departments (Front Office, Housekeeping, Food & Beverage, etc.), ensuring seamless coordination and exceptional service delivery across all areas.


* Exude and promote true hospitality for guests and staff alike – embodying true attitude, true confidence, true listening, and true responsiveness in all interactions.


* Build confidence within the team by recognizing and celebrating good performance and fostering a positive work environment.


* Focus on the attraction, development, and retention of great talent to maintain a high-performing team.


* Lead performance management activities for all operating departments within the hotel, ensuring that team members are supported in their professional growth.


* Solve complex problems that impact multiple departments or sub-functions, and take action to resolve issues quickly and effectively.


* Act as a coach to all department managers, helping them develop their leadership skills and drive the hotel's success.


* Foster pride in the team by ensuring consistent delivery of branded experiences – act as a brand ambassador to uphold the hotel’s values and identity.


* Communicate the purpose and vision of the hotel in a meaningful and motivating way, aligning the team’s efforts with the broader business goals.


* Stay aware of market trends and oversee the development of strategies based o...