City Manager

Job Title:    City Manager
Location:    United States
Reporting To:    Area Manager

About the company

IWG is the unrivalled global leader in flexible workspace, six times the size of our nearest
competitor.

With 14 different brands, an impressive array of support services, and a world-class, end-to-end digital platform for connecting companies to workspace, we're fully invested in our customers success.

Our companies help more than 8 million people and their businesses to work more productively.

We provide workspace for the world’s largest companies, delivering sustainable demand and income for our partners.
Digitalization and new technologies are transforming the world of work.

People want the personal productivity benefits of living and working how and where they want.

Businesses want the financial and strategic benefits.

Our customers are start-ups, small and medium-sized enterprises, and large multinationals.

With unique business goals, people, and aspirations.

They want workspaces and communities to match their needs.

They want choice.
Through our companies we provide that choice, and serve the whole world of work: Regus, Spaces, No18, HQ and Signature, just to name a few.

We create personal, financial, and strategic value for businesses of every size.

From some of the most exciting companies and well-known organizations on the planet, to individuals and the next generation of industry leaders.

All of them harness the power of flexible working to increase their productivity, efficiency, agility, and market proximity.
Learn more about what we do for our team members and customers: www.iwgplc.com and what we do for our partners: https://www.iwgplc.com/en-gb/develop-a-location

Purpose:
The City Manager is a pivotal leadership role responsible for running 4-6 centers within a geographic area.

The position focuses on ensuring operational excellence, achieving revenue targets, fostering team development, and maintaining superior customer service and center standards.

This leader will be accountable for end-to-end operations, talent management, and strategic planning to meet organizational goals.

Key Responsibilities: what we expect

•    Strategic Planning and Execution:
o    Develop and implement a comprehensive city plan ensuring revenue growth and operational compliance.
o    Drive accountability across centers to achieve service and performance standards.

•    Team Leadership and Development:
o    Lead and develop the community team, ensuring proactive recruitment and talent cultivation.
o    Oversee scheduling, performance management, and resource planning for the team.
o    Collaborate with the Deputy City Manager for onboarding and continuous training.

•    Revenue and Retention Management:
o    Maximize revenue and retention through best-in-class customer engagement and sales processes.
o    Ensure compliance with billing and collection standards to minimize bad debt.
•    Operational Oversig...