Operations Manager - Davie

Job Summary

Manages and support the medical practice operations as specified.

Responsible for supporting and improving the day-to-day operations in alignment with the Nicklaus Children's Pediatric Specialists, Nicklaus Children's Health System and other market-based standardized operating models.

Oversees clinical and non-clinical operations.

Lead, implement, and sustain efficient and effective operations in the areas of revenue cycle, community relations, manage budgets, and develop and meet quality standards.

 Work collaboratively with Physicians and Medical Directors to ensure the success of the individual practices and the physician enterprise overall. 

Job Specific Duties


* Works in conjunction with various departments and committees to ensure revenue maximization, revenue enhancement, compliance, practice performance, variance analysis, charge capture, and billing/collections.

 Responsible for ensuring timely task resolution and compliance with daily charge reconciliations. 


* Collaborates with Leaders on vendor management, scheduling expenditures, analyzing variances, and initiating corrective actions.

Handles accounts receivable and accounts payable functions and ensures the process runs smoothly.


* Continuously evaluate operations and implement process improvements that reduce or eliminate waste and increase efficiency, quality, safety, satisfaction, and cost-effectiveness.

Promotes/practice cost containment.


* Manages and delegates the daily operations of the department including patient flow, customer service, coordination of needs between other patient and administrative services. 


* Oversees staffing levels and ensures skills sets are appropriate to support the daily operations of the center.


* Assists Leader with purchasing and A/P processes.

Maintains fiscal documents and spreadsheets for Leader with budget requirements.


* Maintains licenses and permit renewals.

 Ensures the center meets all mandates (OSHA, HRS, medical waste, NCHS, DNV, etc.) requirements and maintains quality and performance improvements.

Participates in Environment of Care rounding. 


* Leads, coaches, counsels, and evaluates employees on their job performance.

Ensure employees adhere to all NCPS and NCHS policies and procedures, including NCHS Values and Guiding Behaviors.

Makes appropriate recommendations for corrective action and carries them out.

Consults with TM&E as needed.  


* Fosters high performance teams through coaching, mentoring, recognition, and appreciation efforts.

Provides timely feedback to support employee feedback and engagement.


* Analyzes and determines appropriate staffing levels.

Responsible for hiring and orienting new employees and the growth and development of direct reports. 


* Provides training, coaching, counseling, and mediation to ensure staff works effectively and efficiently.

Provides training on general office procedures, registration, scheduling, and customer...