Customer Service Rep
Job Description:
At Cable One and our family of brands, we keep our customers and associates connected to what matters most.
For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
As a Customer Care Specialist , you will be r esponsible for securing new recurring revenue from residential prospects and securing new incremental revenue from existing customers by pro-actively communicating with the prospect or customer through in person visits.
What you will do to contribute to the company's success
* Gains familiarity with Customer Care concepts, procedures and methodologies.
* Performs entry-level assignments within a specific region or business area.
* Responds to customer-generated tickets and provides thoughtful, personalized communication.
* Asks questions and actively listens to customers to understand their issues, demonstrating respect and concern at all times.
* With guidance, assists with or performs a range of customer support duties, including:
* Providing billing and pricing information to customers.
* Resolving standard issues remotely and/or educates customers on steps for issue resolution (i.e., for price, billing or payment questions).
* Tracking down information needed to accurately and appropriately respond to customer questions and needs.
* Arranging product returns / exchanges.
* Performing add, change, delete requests in hosted platforms.
* Scheduling service appointments if the problem cannot be remotely resolved.
* Training customers in product use and functionality.
* In all cases, follows established procedures, escalating difficult or unexpected issues to more senior team members or supervisor for help and/or resolution.
* Promotes Cable One products, features and services for potential upselling.
* Documents customer inquiries, status and resolution.
* Follows up with customers to ensure satisfactory issue resolution.
* Learns and complies with Cable One Customer Care practices and policies.
Qualifications
* A minimum of one year of proven sales experience; or 2 years of college; or equivalent combination of sales experience and college education
* Stable work history
* Must have a valid driver's license, reliable transportation/vehicle where applicable and automobile insurance as required by Cable One
* Maintain proper appearance/attitude at all times to represent Cable One in the community
* Must have basic mathematical and computer skills
* Must be able to work in adverse weather conditions, walk for extensive periods of time, and lift up to 50 pounds
* Must be able to work evening and weekend requirements
* Proficient time management skills and ability to prioritize
* Must demonstrate strong written and verbal commun...
- Rate: Not Specified
- Location: Phoenix, US-AZ
- Type: Permanent
- Industry: Finance
- Recruiter: Cable One Inc.
- Contact: Not Specified
- Email: to view click here
- Reference: R-105283
- Posted: 2025-03-03 06:57:41 -
- View all Jobs from Cable One Inc.
More Jobs from Cable One Inc.
- Project Associate
- Maintenance Engineer
- Account Manager
- Field Sales Manager
- Dental Sales Executive (Chicago, IL) - Hybrid
- Manager, Provider Contracting - Cigna Healthcare - New England Market - Hybrid - MA, NH, VT
- RN Health Coach - Bilingual Spanish - Evernorth - Dallas TX
- Onsite Behavioral Health Counselor- Evernorth- Orlando
- HVAC Technician
- Pharmacy Technician Inbound Call - Work from Home, OH, IN & FL - Accredo
- Senior Advisor, Customer Marketing and Engagement - Hybrid
- Oncology Nurse Case Management Lead Analyst - Evernorth Health Services - Remote
- Accredo Staff Pharmacist - Remote (AZ, FL, IN, OH, TN)
- Fulfillment Lead Technician - Accredo
- Customer Service Representative - AZ & MA
- Client Manager; U500 (Hybrid; Sunrise, FL)
- Large Chop Saw Operator - Aerospace/Manufacturing (5:00 AM - 1:30 PM) (City of Industry, CA)
- Housekeeper - DHA Clinic, NAS Kingsville TX
- Management CEH - DHA Clinic, NAS Kingsville TX
- QC Manager - DHA Clinic, NAS Kingsville TX