Service Support Representative I - Installed Base

Why Join Altec?

This support role position in the Altec Service Group is responsible for providing excellent customer support and satisfaction within the Support areas: Administrative, Inventory, Parts, and Estimating.

Responds to customer inquiries and resolves customer issues.

Provides updates to Team Lead for internal teams on customer needs that contribute to the customer satisfaction.

This hire will need to reside in St.

Joseph, MO.

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted

Administrative Service Support


* Resolves problems with strong analytical and administrative abilities.


* Analyze large amounts of data for inconsistencies.


* Management of multiple tasks in a time efficient manner


* Resolves Install Base inquiries and updates.


* Consider, analyze, and address organization-wide impacts of changes to data.


* Effectively represents Team Altec; Communicates any customer needs/requests within Service's scope to the appropriate Altec entity or External customer.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

High School Diploma or GED required and
Two years of experience in industry related field required (i.e.

Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership or in a similar job function
Or
Bachelor's Degree and
One years' experience in industry related field preferred (i.e.

Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function

• Hydraulic or mechanical background preferred
• Must have demonstrated experience of providing high levels of customer support
• Strong Computer Skills, especially in Microsoft Word and Microsoft Excel
• Demonstrated Problem Solving Skills
• Strong attention to detail
• Solid team player with a collaborative nature
• Ability to multitask and handle multiple transactions
• Ability to work effectively in a fast-paced environment
• Excellent written and verbal communication

OTHER POSITION SPECIFICATIONS:
• Demonstrated record of responsibility
• Extremely detail oriented
• Customer Service Oriented
• Motivated, goal oriented and persistent
• Maintain Company confidentiality
• Must handle stress and deadlines well
• Participate in Continuous Improvement Initiatives
• Travel 0-25%

Competitive Pay which rewards performance and a Comprehensive Benefits Package

Altec is a manufacturing company, Made in America.

Altec associates are empowered to build products that make a difference to our customers, communities, and industry.

We are building on 90+ years of knowledge, experience, and relationships, working to add value to the electric utility, telecom, contractor, lights and signs, and tree care markets.

Altec pro...