Regional Manager

Overview

Stewart & Stevenson is Now Hiring a Regional Manager at 8200 East Freeway Houston, TX 77029.

Responsible for overall and daily management of the Regional Operation, including assigned area operations and staff.

Responsibilities



* Oversee the daily operations of the regional area, including both shop and field services.


* Travel to customer sites to engage with clients as appropriate.


* Travel to area branches to assess branch performance regarding quality of work, customer satisfaction, and employee morale.


* Oversee the operation of the area branches in accordance with company and budget goals.


* Ensure that all operations comply with company policies and standards.


* Provide oversight to area’s budgeted financial objectives.


* Ensure adequate manpower and supplies are available to complete work assignments.


* Develop or oversee staffing plans to ensure they are consistent and adequate for attaining Division objectives.


* Support staff in resolving issues regarding supplies, equipment, or manpower shortages.


* Monitor progress towards budgeted goals and implement cost controls or reductions as necessary.


* Monitor gross profit levels and other financial metrics established by the Company.


* Follow up on escalated customer service concerns or complaints and ensure satisfactory resolution.


* Ensure all departments maintain a clean and safe work environment.


* Ensure proper safety training and standards are in place, and that safety policies and procedures are followed.


* Develop marketing plans with sales and marketing departments to develop and increase branch business.


* Establish work standards, set expectations, and evaluate branch staff's performance against expectations.


* Identify, address, and implement timely employee development and training opportunities, including succession planning.


* Hire, counsel, and discharge branch staff as necessary, or approve actions as necessary for area branches.


* Oversee rollout of company initiatives at area branches, ensuring successful implementation.


* All other duties as assigned.

Qualifications



* Ability to accept responsibility and account for his/her actions.


* Ability to perform work accurately and thoroughly.


* Ability to work independently with minimal supervision.


* Ability to communicate effectively with others using the spoken word.


* Ability to communicate in writing clearly and concisely.


* Ability to take care of the customers’ needs while following company procedures.


* Ability to make critical decisions while following company procedures.


* Ability to influence others to perform their jobs effectively and to be responsible for making decisions.


* Ability to organize and direct oneself and effectively supervise others.


* Ability to convince a group of people to work toward a goal.

Education/Experience:

High School Dip...