Senior Specialist, Customer Care

Accelerate your career at RXO.

RXO is a leading provider of transportation solutions.

With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge.

We create more efficient ways for shippers and carriers to transport goods across North America.

As a Senior Specialist, Customer Care in Last Mile at RXO, you’ll be responsible for managing escalated inbound and outbound calls and emails for designated accounts.

This role requires a strong sense of urgency, excellent communication skills and the ability to resolve issues effectively while maintaining empathy and professionalism.

You will be working directly with customers, market managers, carriers and client representatives to provide exceptional service and handle escalated concerns.

What your day-to-day will look like:


* Manage escalated inbound and outbound calls and emails to address customer concerns


* Use problem-solving skills to deescalate situations and provide resolutions


* Demonstrate empathy and effective communication with customers in stressful situations


* Record detailed notes in our systems to ensure accurate case documentation


* Collaborate with internal associates and external partners to resolve issues efficiently


* Ensure timely follow-up with customers to maintain satisfaction and build trust

What you’ll need to excel:

At a minimum, you’ll need:


* 2 years of related work experience

It’d be great if you also have:


* High school diploma or equivalent


* Experience with Microsoft Office (Outlook, Word, PowerPoint, and Excel), and other business-related applications


* 2 + years in a Call Center


* Proficient computer skills



* Excellent written and verbal communication skills


* Ability to exercise appropriate judgment, especially with upward communication

In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers.

We’re a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking.

If you’re driven and looking for a place to grow, come join us.

Does this sound like you? Check out what else RXO has to offer.

Massive Benefits


* Competitive pay


* Health, dental and vision insurance


* 401(k) with company match


* Life insurance, disability


* Employee Assistance Program (EAP)


* Paid time off


* Tuition reimbursement program

Our Culture

We do great things when we are inclusive and work together.

To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships.

We welcome everyone regardless of background, identity or ability.

The Next Step

Ready to join our team? We’d love to hear from you.

Fill out an application now and join our talent community to le...