Order Fulfillment Specialist

Order Fulfillment Specialist

Kennesaw, GA, USA Req #1170

Thursday, February 27, 2025

Company: Engineered Specialty Products, Inc

About Us
Engineered Specialty Products (ESP) has been a leader in Quality Pressure and Temperature Instruments for over 25 years.

With strong product lines and positioning in the market, ESP is poised for exceptionally strong growth, both short- and long-term, in a growing industry.

ESP's primary product brands include Precision Instrument Co.

(PIC) and Baumer Process Instrumentation.

The family of products that we carry under PIC brand have been recognized for quality, service, and competitive price for over 20 years.

For high end electronic and mechanical measuring instruments we offer our Baumer Instrument line.

ESP offers a one-stop, tailor made solution for the pressure and temperature industry.

With innovative thought leaders and a strong story to tell of sustained growth, ESP is expanding their organizational infrastructure to support our growth projections.

We are in the process of developing and expanding our operational infrastructure including a ERP system upgrades, website development, technology expansion and organizational structure.

If you are interested in joining our dynamic team, please contact Brien Whitford at your convenience.

Website: www.espgauges.com

Job Summary: The Order Fulfillment Specialist ensures the accurate and timely processing of customer orders by coordinating across sales, inventory, and warehouse teams.

This role is responsible for reviewing orders for accuracy, entering them into the ERP system, checking inventory levels, and managing product allocation.

They serve as the key point of contact between customers, sales, and logistics teams, providing updates on order status, addressing fulfillment issues, and resolving delays or inventory shortages.

Additionally, they work to improve efficiency in the fulfillment process by identifying bottlenecks and collaborating with cross-functional teams to enhance workflows.

Essential Duties and Responsibilities

Core Job Duties:


* Receive and review customer orders for accuracy and completeness


* Enter orders into ERP system


* Coordinate with sales and inventory teams to confirm order details


* Check inventory levels to confirm product availability


* Work with inventory or warehouse teams to allocate products to specific orders


* Coordinate with shipping team to ensuring orders are shipped properly meeting delivery deadlines


* Act as point of contact between customers, inside sales team, and warehouse staff


* Provide updates to customers and inside sales team regarding order status, shipping, and potential delays


* Handle customer inquiries or complaints about fulfillment issues


* Identify and resolve issues with inventory shortages, delayed shipments, or correct orders


* Coordinate replacement orders, returns, or refunds when necessary


* Maintain accurate order details in t...