Training Manager

Welcome to IHG.  Now that you’re part of our family, let’s explain the role you will play. 
 

What’s the job?

In accordance with the regulations and procedures of IHG and Hôtels Intercontinental, Genève SA, shoulders collaborators in their development and in the achievement of their objectives.

Creates and implements the annual training plan.

Ensures Quality and Sustainability standards compliance in both hotels.

Supervises the various auditing processes and is in charge of both hotels’ Quality and Sustainability certifications.

Your day-to-day



* Makes sure that every collaborator goes through the definition of his professional goals in collaboration with his superior.

Follows up this goal-setting process for all departments.


* Ensures that every collaborator and his superior establish a Personal Development Plan (PDP) conceived to help him reach his professional goals.


* Is responsible for supervising the quarterly Performance Check-ins and End of Year Review (EOYR) for all departments: makes sure that managers regularly engage in individual discussions with each of their team-members to assess their performance and their progress related to their goals and PDP.


* Maintains up-to-date performance files for every collaborator including goals, PDPs, Check-ins, EOYR, etc.


* Develops the annual training plan in collaboration with the hotel's various departments and based on the EOYRs.


* Assists Departmental Trainers on a monthly basis in achieving objectives (regular follow-up on three objectives from Medallia, use of the Winning Toolkit, etc.).

Takes part in their monthly meetings with the Management Team.


* Welcomes and ensures the integration of new employees and interns: induction day (safety and fire safety procedure, presentation of the chain and the properties), monitoring the development of new employees and interns within the company.


* Ensures the selection of the best trainers for the training courses, taking into account quality and costs.


* Facilitates any change project through training.


* Is in charge of the organization, deployment and animation of IHG’s training courses as well as other courses to be created for the hotel's needs.


* Proposes and coordinates the implementation of new training courses to facilitate the launch of new business strategies and maintain the hotel’s competitiveness.


* Promotes IHG training and development resources within the hotel: Spark, Harvard, MyLearnings, etc.

Defines the training requirements for each employee in accordance with the needs of the department and the establishment.


* Ensures that every collaborator is trained and respects IHG SOPs, brand standards and service philosophy (True Hospitality, Global Etiquette, Dare to Connect, etc.).


* Ensures the implementation and follow up of actions related to the MSST directive (follow up with the Chief Security and external service provider).


* Takes par...