Chase Auto Claims Manager VP

The Channel Strategy, Execution and Controls Group within Chase Auto Marketing covers marketing compliance, regulations, and marketing controls.

Its mission is to deliver a framework and service that empowers the Chase Auto Marketing Department to generate and disseminate regulatory compliant marketing materials and communications in the most effective and timely manner to our Private Label Captive Finance (PLCF), Dealer, and Consumer clients.

To achieve this, the team actively engages with other functions across the business, including sales, servicing and product.

The team also retains a close partnerships with legal, risk, controls, and other compliance partners across Consumer & Community Banking.

As a Chase Auto Claims Manager Vice President within Chase Auto, you will play a pivotal role in protecting the business.

Your responsibilities will include providing advice and guidance on creating compliant communications that adhere to both external rules and regulations, as well as internal firm-wide policies.

Additionally, you will assist with marketing-related governance issues, helping to establish effective and prudent practices that contribute to the long-term success of our business.

You will also review marketing and product marketing communications, as well as customer communications for marketing claims, involving several key responsibilities to ensure the content is accurate and effective.

Job responsibilities:


* Manage and lead the weekly Auto Marketing Claims Creative Pre-Review and Stakeholder Meetings.

Document new and existing claims identified during the meetings and communicate the findings to the presenters.


* Meet with Marketing and Product Stakeholders to review content and determine claims applicability.


* Collaborate with stakeholders to complete claims evidence documentation for Regulatory and Legal Reviewers.

Ensure that all claims made in the marketing materials are truthful and substantiated with evidence, involving fact-checking and verifying data, statistics, and other information presented.


* Provide yearly claims training to educate all stakeholders, with additional training as needed in response to industry or regulatory changes.


* Own and maintain claims-related procedures.


* Participate in Audit Claims Testing and any assigned action plans.


* Participate in the monthly CCB Claims Working Group Meeting to represent the Auto line of business.

Provide feedback to the marketing and product teams on necessary changes or improvements to the claims process and work collaboratively to revise procedures as needed.


* Work with the CCB Claims Working Group to implement necessary changes to the CCB Marketing Claims Playbook.

Communicate playbook changes to the team.


* Own and manage the active and expired claims inventory.

Distribute the inventory monthly and ensure all claims are expired or renewed by their expiration date.


* Update the report monthly to include all new...