Bilingual Outreach CSR (English & Arabic)

Description & Requirements

Maximus is currently looking for a Bilingual Outreach CSR (English/Arabic) in San Diego County in Lemon Grove, CA! Outreach CSRs are the face of Medi-Cal managed care in California.

The role is to educate and enroll Medi-Cal beneficiaries to a managed care health plan.



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*This is an onsite position at our Lemon Grove, CA location

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Why Maximus?

- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.

- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- • Tuition Reimbursement - Invest in your ongoing education and development.

- • Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.

- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.

- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- • Competitive Compensation - Quarterly bonuses based on performance included!

Must reside in San Diego County and be willing to work onsite at our Lemon Grove location.

Essential Duties and Responsibilities:
- Conduct outbound calls to enrollees to update case based on return mail.
- Track and document all inquiries using the applicable systems.
- Transfer/refer consumers to appropriate entities according to the established guidelines.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Review cases based on return mail to determine if an outbound call is necessary.
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

Minimum Requirements

- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Must be fluent in English and specified secondary language.
- Excellent organizational, interpersonal, written, and verbal communication skills, excellent customer service skills, and excellent research skills needed to navigate through several databases to locate the client's answer.

- Reliable transportation and valid automobile insurance

- Valid CA Driver's License

- Knowledge of the local community

- Willing and able to travel throughout the county

- Fluenc...