Indoor Relationship Manager (Telesales Executive)

Overall Role Purpose:

This role will be responsible for the revenue generation, customer development and acquisition of the geographically assigned sales territory (portfolio).

You will be expected to develop, service, retain our existing customers as well as acquire new businesses through sales and marketing campaigns.


* Manage revenue and shipment growth through up-selling and cross-selling tactics to exceed assigned targets.


* Develop personal sales plan to achieve business growth through new business acquisition and growing share of wallet within the existing client base.


* Combine sales skills with DHL products and services knowledge and convert the maximum possible prospect leads into active customers.


* Continually strengthen knowledge on DHL's services and general commercial awareness in order to provide the best possible standard of customer service and maximize your contribution to the sales function.


* Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rat e and minimizing opportunities for competitors to gain business.


* Ensure all customer agreements are cost sensitive and adhere to regional standards on profit margins/ minimum pricing tariff, to govern business interest.


* Ensure that all sales activities via calls and customer information is maintained accurately in the customer database.


* Ensure that all customer issues relating to customer service, service recovery and credit control are co-coordinated and managed through the relevant DHL departments.

Job Requirements:


* Minimum of 3 years of sales experience preferably.


* Preferably with prior sales experience in a B2B environment.


* Sales and results-oriented, proactive and possess a positive work attitude.


* Ability to multitask and work under pressure and tight deadlines.


* Possess good spoken and written communication skills.


* Proficient in Microsoft Excel, Word and IT Savvy.


* Educational Qualifications: Diploma or equivalent preferably.