Lead Technical Trainer - Technical Support Group (TSG)

About Us:

How many companies can say they've been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements.

ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change.

We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology.

We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What's the role?

Position Summary:

The Lead Technical Trainer, Technical Support Group (TSG) is responsible for leading and revolutionizing the X-ray Microscopy (XRM) service training program.

Develops innovative and feature rich training content in conjunction with R&D, Manufacturing Engineering and Application Engineering.

The Technical Trainer trains the trainer and gives this same training to Field Service Engineers (FSE's) and XRM personnel.

Coordinates global training sessions and influences management worldwide to maintain world class training proficiency.

This is a senior level professional lead position expected to create innovative content / methods and train using advanced concepts and training methods, including video content, VR/AR, online learning and other asynchronous methods.

Exercises judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria to obtain efficient results.

Sound Interesting?

Here's what you'll do:

Key Metrics of the Position:


* Training content creation and completeness


* Field Service Engineer technical competency and training completeness


* Training session effectiveness


* FSE First Time Fix Rate and Mean Time to Repair

Primary Duties and Responsibilities:


* Develop innovative service training collateral used to train a diverse and distributed global service network.


* Improve training effectiveness and FSE training efficiency to reduce time needed for FSE's to be productive in their position.


* Training material includes but not limited to self-supporting and interactive video modules, VR and AR sessions, PowerPoint presentations, technical documentation, home study materials and technical guides


* Establish quality programs to monitor given training and in place FSE workforce


* Responsible for training world-wide ZEISS X-Ray Microscopy (XRM) Microscope service personnel in the areas of limited applications and full technical service procedures.


* Develop and maintain a detailed working knowledge of all required ZEISS XRM Systems for purposes of creating, maintaining and delivering accurate and up to date training material and programs.


* Work with the Technical Support Gr...