Support Coordinator

Night Support Coordinator

Tyne and Wear, Sunderland

Permanent - 1x Part Time (18.75 hours per week) and 1x Full Time (37.5 hours per week)

£12.61 per hour plus great benefits including Health Cash Plan!

Home, a place where you belong 

Want to be part of a team that are there to provide wellbeing support and guidance to students at Sunderland University? This service provides emotional, wellbeing, crisis prevention and mental health support.

We operate alongside the Universities Wellbeing Team and have made a huge difference to students in the area! 

Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? We?re looking for a dedicated night worker who won?t fall asleep on the job.

If you like the idea of no 2 nights being the same, with the alert skills of a meerkat, this is the job for you! 

Typical night as our Support Coordinator


* Receiving calls from students, listening to their concerns and offering guidance.


* Offering face to face support and welfare checks in the Student Accommodation.


* Coordinating events to promote student wellbeing, from film nights to stalls at fresher?s week.


* Work in close collaboration with the University?s Wellbeing, Accommodation and Security Teams to ensure wrap-around support is available to students 24/7.


* Provide person-centred, tailored guidance to students in relation to a wide range of needs which are having a detrimental effect on their wellbeing, such as emotional support, signposting to financial support and support to access community, social and voluntary groups. 

Fancy going home each day knowing that you have helped change our customers lives for the better? You?ll do that here, we?re in the top ten for Great Places to Work in the UK! 

You bring


* Passion to support students to live their best life, working together with an eye for detail.


* Experience of coordinating and signposting to internal and external services.


* The ability to work on your own initiative, remain calm under pressure and have a resilient approach.


* Recognise every student is different and you?re able to adopt a flexible, personal approach, listening to students to understand their needs. 

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to?external?candidates for this role.?This remains under regular review.

Our team

You?ll join Jodie and our Sunderland University Out of Hours team, we?re super passionate about what we do! We?re really proud of the service as it is the only one of its kind in the business. We?re a supportive bunch if we do say so ourselves and love to have cuppa?s and chats.

Job details


* Where we?re flexible with you, we do need to meet the needs of our students.

That may mean adapting your start or finishing times on occasion.


* Working from 18:30 - 06:30, 4 nights on 4 nights off 8 week rolling rota. (Part T...