Director, Shared Services - Remote - Nationwide

Remote, Nationwide - Seeking Director, Shared Services

Everybody Has A Role To Play In Transforming Healthcare

At Vituity you are part of a larger team that is driven by our purpose to improve lives.

We are dedicated to transforming healthcare through our culture by working together to tackle healthcare's most pressing challenges from the inside.

Join the Vituity Team.

At Vituity we've cultivated an environment where passion thrives, and success comes through shared purpose.

We were founded in a culture that values team accomplishments more than individual achievements, an approach we call "culture of brilliance." Together, we leverage our strengths and experiences to make a positive impact in our local communities.

We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year.

With Vituity, if you ever need to move, you can take your job with you.

The Opportunity


* Bring expertise in Tier 0, 1, 2 and 3 support models, and lay the groundwork to implement them by continuing to build on standard work structure and ensuring consistent service delivery.


* Develop and deploy the HR Shared Services strategy in partnership with HR Directors, HR Business Partners, and key stakeholders.


* Support HR policy alignment and process standardization, working across HR functions and integrating new businesses into the Share Service platform.


* Consult with key stakeholders and HR Centers of Excellence to understand business needs, drive the implementation of key programs and policies, and improve HR processes.


* Establish protocols for tiered escalation and response mechanisms to efficiently resolve employee issues and service requests.


* Develop clear service level standards to define expectations, drive accountability, and enhance service value.


* Maintain and oversee system configuration, end-user documentation, and functional training guides for the People Operations ServiceNow team members across Enterprise Business Operations.


* Oversee the development and implementation of new or existing changes to support HR case management system including systems testing and People Operations policies.


* Collaborate with IT Product Manager (ServiceNow) and System Administrators to address business needs, provide requirements, and ensure effective build.

Partner with cross functional system key stakeholders to ensure data integration and self-service access.


* Strategically partner with Enterprise Business Operations leaders to develop and maintain the Knowledge Base content and ensure ongoing updates.

Work with Content Owners/Authors to identify opportunities, manage updates, and follow appropriate approval cadence.


* Promote standardized content governance proce...