Strategic Director of Client Success (M3)

What We Are Looking For:

We are seeking a seasoned leader with exceptional strategic planning skills and the ability to inspire teams to reach new heights.

The ideal candidate will have a proven track record in healthcare revenue cycle management, experience in managing mid-size to large health system (including hospital) client success initiatives, and a deep understanding of consultative sales strategies.

You should be adept at building strong cross-functional relationships, leading transformations, and utilizing data-driven insights to drive continuous improvement.

What Their Impact Will Be:


* Lead and motivate a high-performing client success team to achieve company goals.


* Develop and execute innovative strategies that drive client satisfaction, retention, and growth.


* Oversee and enhance client relationships, ensuring a seamless and impactful client experience.


* Drive significant consultative sales efforts, renewals, and strategic upsell opportunities.


* Utilize advanced data analysis to monitor performance, identify trends, and make strategic recommendations.


* Collaborate cross-functionally to influence and shape the company’s overall client success strategy.


* Provide thought leadership and direction for the creation of educational marketing content.

Preferred Qualifications:


* Bachelor’s degree in Healthcare Administration, Business, or a related field; MBA or MHA preferred.


* At least one professional certification such as CRCR, EHRC, CHFP, CMPE, etc.


* 15+ years of experience in client success or account management in revenue cycle management, with significant experience in a senior leadership role.


* Extensive experience in developing and executing client success strategies that drive company-wide impact.


* Demonstrated ability to lead and grow a high-performing client success organization.


* Proven success in driving significant consultative sales efforts and upsell opportunities.


* Extensive experience in leading and supporting consultative sales efforts and strategic upsells.

What We Offer:


* Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment.


* Employee stock ownership and RRSP/401k matching programs.


* Lifestyle rewards.


* Paid time off.


* Remote work opportunities and more!