Consumer Experience Manager - Data and Innovation

Consumer Experience Manager - Data and Innovation

Job Description

You’re not the person who will settle for just any role.

Neither are we.

Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.

Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.

In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU. 

In this role, you will be responsible for digital experiences in partnership with the Digital Experience Lead, a digital native you will put the consumer front and centre ensuring our digital experiences support our consumers in the moments that matter.

You will bring future thinking, innovative approach to our digital experiences and partner with teams across the business to identify key experiences ensuring they sit in line with business objectives.​



* Identify new digital opportunities & Digital Experiences across all touch-points that have a meaningful impact to our consumers partnering with ABUs (Area Business Unit), DTS (Digital Transformation Services) & Creative & Comms​.


* Understand relevant consumer journeys, key consumer moments and how these could be translated into a positive digital experiences using innovative future thinking digital solutions​.


* Own the digital experience future thinking roadmap in partnership with ABUs and Creative & Comms​.


* Understand if and how audience insights and our consumer database could be used to our strategic advantage, building and deploying relevant strategies in partnership with ABUs​.


* Own the build and deployment of Master consumer journeys, partnering with ABUs on appropriate areas to scale​.


* Support the approach to consumer data strategy and how to ensure our marketing plans utilize all forms of consumer data with a clear measurement framework across relevant ABUs.​


* Partner with Media, Creative & Comms and ABU teams to ensure digital experiences are integrated into our campaigns​.


* Partner with DTS & Creative & Comms to ensure brand messaging is considered across all digital experiences​.


* Own end results and KPIs for digital experiences with a performance mindset, identifying and sharing how these help us hit our brand and business objectives in partnership with Analytics​.

About Us

Huggies®.

Kleenex®.

Cottonelle®.

Scott®.

Kotex®.

Poise®.

Depend®.

Kimberly-Clark Professional®.

You already know our legendary brands—and so does the rest of the world.

In fact, millions of people use Kimberly-Clark products every day.

We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact.

We’re founded on more than 150 years of mark...