Lead Analyst - Ops

Description & Requirements

Maximus is currently looking for a Lead Analyst.

This role involves coordinating internal and external communications and change processes, acting as the primary contact, and collaborating with Operations Leadership and subject matter experts to define and implement change requirements.

Additionally, it includes enhancing project documentation, obtaining status updates, educating staff on contract expectations, and recommending internal process improvements.

Essential Duties and Responsibilities:
- Coordinate internal and external communication and change processes; act as the primary point of contact.
- Work with functional area directors/managers and subject matter experts to define specific change requirements.
- Understand business problems and opportunities in the context of the requirements.
- Increase effectiveness of project documentation such as reports and client communication.
- Obtain status updates and resolves questions from operational areas.
- Educate staff on contract performance expectations.
- Draft clear and comprehensive business process documentation to support operational activities.
- Analyze and provide recommendations for internal process improvements.

Minimum Requirements

- Bachelor's degree in related field.
- 7-9 years of related professional experience.

Additional requirements:

Bachelors Degree or equivalent combination of education, technical training or work experience considered in lieu of degree with 4 years of experience

Expertise in both the Medicare and Marketplace programs and systems required.

Experience developing training and scripting for a healthcare call center is highly preferred.

This position is fully remote and will require a home office.

Home office requirements:



* Reliable high-speed internet service


* Minimum 25 Mpbs download speeds/50 Mpbs for shared internet connectivity


* Minimum 5 Mpbs upload speeds

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.

We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.

We're proud of our connections to organizations dedicated to serving veterans and their families.

If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.

A committed and diverse workforce is our most important resource.

Maximus is an Affirmative Action/Equal Opportunity Employer.

Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protec...