Sales Exempt Support

Overview

Thermo King of Dallas is Now Hiring a Sales Exempt Support at 3323 Jane Lane, Dallas TX 75247.

Provide office support by implementing administrative systems, procedures, and policies, and monitoring administrative projects.

Responsibilities



* Coordinate all incoming phone calls, messages, and emails to the correct sales personnel.


* Supports Sales and Field Sales Representatives in managing and growing select accounts.


* Supports set-up of new accounts as directed, as it relates to setting-up inventory management mechanisms and facilitating initial customer site organization.


* Educates assigned accounts as directed, notifying customer of changes / improvements to value proposition (e.g., specials, new products).


* Ensure timely and accurate invoicing and processing of sales tickets to maintain financial integrity and customer satisfaction.


* Assists in retaining and growing accounts.


* Delivers technical support to customers in the assigned territory as directed by Sales and Field Sales Representatives.


* Proactively identifies customer-specific operational improvement opportunities.


* Provides guidance on how to apply product(s)


* Conducts product demonstrations and safety seminars.


* Provides documentation of cost savings


* Delivers commercial services to customer in assigned territory as directed by Sales Managers and Field Sales Representatives.


* Receives simple order requests.


* Provides order status.


* Interacts with other departments critical to customer service and product delivery and assists all departments as needed to improve efficiency of the organization.

Qualifications

Competencies:


* To perform the job successfully, an individual should demonstrate the following competencies:


* Demonstrates quality work through accuracy, thoroughness, and attention to detail.


* Exhibits efficiency in problem solving by identifying and resolving problems in a timely manner to meet established customer deadlines.


* Strives to continuously build knowledge and skills and share expertise with others.


* Commitment to a standard of excellence in customer service.


* Shows adaptability by effectively responding to frequent change, delays, or unexpected events.


* Exhibits superior dependability by consistently arriving to work on time and as scheduled.


* Contributes to building a positive team environment through commitment, respect, and communication.


* Demonstrates professionalism by acting with integrity, high moral standards, and personal accountability.


* Shows organizational support by consistently following policy and procedures.


* Ability to utilize desktop computer systems, hardware and operating systems (i.e.

MS Word, MS Excel, MS Access, MS Outlook, Internet Navigation, 10-key touch, Minimum 40 WPM)

Education/Experience:


* Associates degree or Bachelor’s degree is preferred, high school diplo...