Technical Training Senior Analyst - Arizona Hybrid - Evernorth Care Group

Supports the Quality Department through high quality staff and provider education initiatives including clinical and technical aspects of their roles.

The ideal candidate is a clinically experienced person who is experienced in adult education, demonstrates self-driven initiative, and strong problem-solving skills.

This trainer will utilize multiple modalities of education delivery to include developing and executing online courses, in-person training, virtual classes, and individual coaching.

Primary Job Duties and Responsibilities:


* Oversee all aspects of training for new and existing Evernorth Care Group staff and clinicians.

Incorporating policy, process and procedure changes as identified.


* Administers end-user proficiency assessments, document scores, and communicates to Training Manager and User and Security team.


* Develops and conducts training courses utilizing various modalities as appropriate, specific to back office, clinician, pharmacy, and front office processes,


* Assists with creating and maintaining new curriculum/course and associated deliverables including, but not limited to, recording new videos, creating interactive online courses, and updating existing courses as well as maintaining training documents within SharePoint.


* Updates trainer's manuals, student packets, exercise booklets, handouts, login cards, presentations, Quick Start Guides, Tip Sheets, and other educational materials for responsible training courses.


* Participate in the roll-out of all software updates for the Evernorth Care Group.


* Support and educate around new IT requests on improvements needed to the various systems as well as perform the pre-production user testing.


* Follows-through on needed answers, decisions, and verification of workflows.


* Assists with building and testing of training environments, and trouble-shooting issues.


* Works closely with Operations, Nurse, and Clinician Champions to determine, plan, and execute for training and communication needs.

Creates and distributes communication to end users as needed.


* Ensure clinicians and staff adopt new applications and/or application updates; this would include notifying staff and clinicians of changes, as needed, live training, and tracking compliance with using the applications as expected.


* Coordinate with onboarding process notifying the team when a new hire is complete with learning modules.


* Assists centers with one-on-one training or follow-up onsite training as requested.


* Recommend process improvements that drive efficiencies.


* Works with leadership to coordinate between policy changes and training needs.


* Partner/collaborate with Cigna training resources.


* Serve as subject matter expert for various clinical areas of Evernorth Care Group.


* Collects feedback from trainees in class and communicate that information to the Training Manager.

Education and Experience Requirements: P...